John Barboza
**** ** **** *** ***. 14-909-***-****
Baldwin Park, CA 91706 *********@*****.***
• Summary
Experienced professional with over ten years’ experience in purchasing, management, administration, debt counseling, client financial independence and customer service. Strengths include scheduling, working independently, working quickly, attention to detail, helping executives organize their calendar, strong organizational skills, and preparing reports for presentations. Possess excellent oral and written communication skills with an ability to find creative solutions to complex problems.
• Experience
06/2024- present
On Call Tax Office West Covina, CA
Office Assistant
•Set up appointments with recurring clients
•Maintain files
•Keep track of documents
•Digitize records
03/2016- 09/2023
Ancra International Azusa, CA
Purchasing/Final Inspection
•Finding new suppliers, checking reviews, securing net payment terms, site visits to confirm they can accommodate large orders, following up on multiple projects
•Assist human resources manager with vetting candidates, pre-interviewing to confirm they are a good fit for job offer
•Maintain spreadsheet and database, handle/copy/file legal documents: passport, work visa, green card, driver license, social security card
•Schedule job interviews and follow up with confirmation calls
•Send notices of rejections and/or follow up interviews with candidates
•Scan workorders and shippers for inspectors and continue checking, scanning throughout the day
•Put together cert packages showing traceability of parts assembled for vendors who request them
•Coordinate Material review board; manage parts that are discrepant and get them dispositioned by engineers
•Coordinate calibration of company tools with outside vendors
•Scan purchase orders into the archive, digitize paper documents
•Write up orders for supplies as needed
•Label chemicals received for assembly with traceability such as purchase order, expiration date and lot number, remove chemicals due to expire within 30 days
•Proficient at ballooning drawings; capturing dimensions using Inspectionxpert software 06/2015- 03/2016
Lifetime Solutions Inc./Rainsoft
Sales Rep Victorville, CA
•Generate sales and earn commission based on sales, motivate clients by engaging with them.
•Drive to assigned location throughout southern California.
•Do comprehensive water tests for homeowners showing the benefits of the water filtration system.
•Explain whole range on products to clients and help the client decide which system fits their needs based on water usage.
05/2006- 06/2015
Springboard Non Profit Company and MMI Non Profit Company, a subsidiary of Springboard
Support Counselor II Riverside, CA
•Generated thousands of dollars in revenue for the company by fair share, a commission paid by creditors for debt collected on their behalf.
•Coordinated stipulated agreements for accounts in legal status, as negotiated with creditors.
•Respond to client/creditor inquiries through inbound/outbound calls, written correspondence or email.
•Manage active Debt Management Plan accounts.
•Counsel clients desiring to add debt to their DMP.
•Explain service features and client responsibilities to clients.
•Explain creditor concession policies and DMP benefits to clients.
•Maintain accurate and complete records including client notes, correspondence and document imaging.
•Conduct research and resolve client/creditor issues related to their DMP.
•Resolves rejected proposals with clients and creditors.
•Make proactive contact with clients who have missed payments.
•Handle escalated complaints, research and/or challenging calls.
•First contact for clients and creditors with questions/concerns over multiple phone lines as well as online chat.
•Schedule appointments for all offices.
•Provide accurate information in compliance with NFCC guidelines.
•Identify client’s problems and concerns regarding their debt management program and offer appropriate solutions.
•Inform the public of the requirements of various types of counseling programs (Debt Management, Bankruptcy, Foreclosure Prevention and Reverse Mortgage)
•Familiar with agency fee schedule.
•Accept payments for services.
•Record and compile client information for tracking purposes.
• Education
Rialto High School Rialto, CA
General Education Coursework
Southern New Hampshire University New Hampshire
Business Administration
Bachelor degree
Computer Skills
Proficient in Microsoft Word, Excel, Outlook, Powerpoint, Paragon Financial System, Springnet Financial System, Intranet, Inspectionxpert software.
• References
Robert Rossato
Vice president, Ancra International
Todd Jasper
Lifetime Solutions Manager
Susanne Nunez
Human Resources, Ancra International