Customer Service Data Analyst

F

VAN HOWELL A. RAFAEL

Phone: +639-***-******

E-mail: **********@*****.***

**** ***. **** ****** **** City Camarines Sur

Objectives

To be considered as a valuable asset to an organization that will enhance my best of skills and abilities in my profession. Career improvement, professional growth and leadership qualities is what I value most. With these, I can contribute to the mission and goals of any organization achieving great performance and pursuing targets on a specific given time.

EDUCATION:

BACHELORS DEGREE (JUNE 2013 – MAY 2019)

ATENEO DE NAGA UNIVERSITY

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

MAJOR IN FINANCIAL MANAGEMENT AND ACCOUNTING

SECONDARY Education

High School Graduate (2009-2013)

ATENEO DE NAGA UNIVERSITY HIGH SCHOOLPROFESSIONAL JOB EXPERIENCE ORDER TO CASH ENTRY

IBM – INTERNATIONAL BUSINESS MACHINES (APRIL 2025 – JULY 2025)

• Use of EXCHANGE BRIDGE Application for real time orders.

• Tracking issues and valid orders in JIRA application.

• Managing reports and weekly consolidation for management record.

• Coordinating with customers service team for customer order preferences. STORE KEEPER

MIE GROUP OF EVENTS (OCT 2024 – NOV 2024)

• SYRVE Software Specialist

• Inventory management, Invoicing and data analyst. SALES ASSOCIATE (0ct 2022 –OCT 2024)

LULU INTERNATIONAL COMPANY

• Stock checking responsibilities. Counting inventory every mid and end month.

• Guaranteeing best customer service

• Following safety and hygiene standards in all the goods and service we provide. Giving new insights and ideas how to provide good service to customers. CUSTOMER SERVICE REPRESENTATIVE (Dec 2021 – Apr 2022) ACCENTURE COMPANY

• Answering phone calls and troubleshooting customer complain and concerns.

• Reminding customers of credit responsibilities based on the service they inquire.

• Market our new services and introduce customers to our promotional offers.

• Oracle software user.

SAP SPECIALIST (APR 2019- FEB 2021)

COLGATE PALMOLIVE PHILIPPINES - MILAOR TRADING CORPORATION

• Pioneer on the SAP business one system on data entry and other specific use of the app for Colgate Palmolive.

• Assisting sales staffs on their loadings, returns, sales report and stock counting.

• Sales Invoicing and purchase order reports.

• Daily picking of remittances in SAP business One.

• Warehouse Inventory along with system tallying.

• Inspecting variances and system errors in the system.

• Sales custodian of every salesman giving advice and tip to new products in the market.

• Truck Inventory.

• Active on every meetings and concerns regarding work.

• Providing new customers by marketing our products.

• Patronage of the use of Colgate Palmolive products for I as part of the company. On the Job Trainee (Apr 2018- Jul 2018)

Municipality Of San Fernando (Treasurers Office – Government entity)

• Issuing Tax Certificates.

• Assisting clients on Business Permits.

• Summarizing real property tax delinquencies.

Skills and Certificates

SAP BUSINESS ONE USER

PROFICIENT IN MICROSOFT OFFICE APPLICATIONS

FINANCIAL RESEARCH AND REPORTING

VERY EFFECTIVE ORAL AND WRITTEN COMMUNICATION SKILLS.

LEADERSHIP QUALITIES.

ADAPTABILITY AND FLEXIBILITY.

CUSTOMER ORIENTED

TEAM ORIENTED

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