Customer Service Representative
Resume:
SUMMARY
Dedicated and customer-focused call center associate with 3 years of experience handling inbound and outbound calls in a fast-paced environment. Skilled in delivering excellent customer service, resolving inquiries, and providing accurate information with professionalism and empathy. Adept at managing high call volumes, documenting case details, and coordinating with different departments to ensure customer satisfaction. Recognized for strong communication skills, attention to detail, and the ability to remain calm and efficient under pressure.
MARY GRACE S. VELOSO
City of San Jose del Monte, Bulacan 096*-***-**** CORE QUALIFICATIONS
PROFESSIONAL EXPERIENCE
Strong ability to collaborate with colleagues, communicate effectively across all levels, and provide consistent support to the team to achieve shared goals. Details-oriented, ensuring accuracy and efficiency in handling customer information and resolving issues. Highly adaptable, able to adjust quickly to new processes, technologies, and dynamic work environments.
Dedicated to delivering excellent service by actively listening, empathizing with customer needs, and providing timely service and effective solutions.
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Contact Center Associate Unify Cx Sept 2022 - Aug 2025 handle inbound and outbound calls to check on customer safety, assess their needs, and provide appropriate assistance with professionalism and empathy while representing various insurance companies.
Create and process Roadside Assistance requests by accurately gathering and inputting customer information, while ensuring coverage details from different insurance providers are clearly explained. Coordinate and dispatch service providers promptly to address customer roadside assistance needs, ensuring timely and reliable support.
Perform follow-up calls and act as a case manager for customers experiencing service delays, closely monitoring requests until resolution to guarantee customer satisfaction and maintain strong client relationships with multiple insurance companies.
Collection Associate/ CSR SMDS Medical Documentation Service Apr 2021- Aug 2022 Obtain and document adjuster’s and claim details to ensure accurate case tracking and communication. Perform data entry of new claims files with precision, maintaining organized and up-to-date records. Collaborate and coordinate with insurance representatives, defense attorneys, and applicant attorneys to facilitate the claims process.
Collect, process, and post payments for bills and liens while ensuring accuracy and compliance with company and legal requirements
Manage inbound and outbound calls, providing clear information, addressing inquiries, and delivering professional customer support.
EDUCATION
Bulacan Polytechnic College - City of San Jose del Monte, Bulacan Computer Secretary 2020 - 2022
Paradise Farms National High School - City of San Jose del Monte, Bulacan Graduate 2005 - 2009
Minuyan Proper Elementary School - City of San Jose del Monte, Bulacan Graduate 1999 - 2005
CHARACTER REFERENCE
Jun Karl Ramos
General Virtual Professional MyOutDesk PH
Rowena Arsenal
Customer Service Representative Unify Cx
Earl Dominic Mistas
Supervisor Unify Cx
MARY GRACE S. VELOSO
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