Patient Access Phlebotomy Technician
Resume:
M A C MW K E N Z I E W E S T
C O N T A C T
*********.*.****@*******.***
Sioux Falls, SD 57106
SOUTHEAST TECHNICAL COLLEGE
Diploma & Certificate - Phlebotomy
Technician Program
2021
E D U C A T I O N
S K I L L S
Patient Registration & Scheduling
Electronic Health Records
(EHR/EMR) Epic Systems
Insurance Pre-Authorization &
Verification
HIPAA Compliance & Infection
Control
Exceptional Customer Service &
Patient Engagement
Microsoft Office Suite & Laboratory
Information Systems (LIS)
Team Leadership, Training, and
Communication
American Society for Clinical
Pathology (ASCP) - Certified
Phlebotomy Technician
Valid: February 2022 - February 2025
C E R T I F I C A T I O N S
P R O F I L E S U MMARY
Certified Phlebotomy Technician with 4+ years of experience in patient access, lab operations, and front-line healthcare support. Skilled in delivering quality patient care, managing clinical workflows, and maintaining regulatory compliance in fast-paced settings. WORK E X P E R I E N C E
Patient Access Representative April 2024 - March 2025 Orthopedic Institute
Lead Laboratory Assistant 2022 - 2024
Sanford Health, Sanford 32nd & Ellis Clinic
Phlebotomy Technician / Laboratory Assistant 2020 - 2022 Sanford Health, Multiple Locations
Serve as the first point of contact to streamline patient intake, appointment scheduling, and insurance verification Ensure HIPAA compliance while delivering compassionate, patient-centered service
Collaborate with clinical teams to optimize daily workflows and enhance patient satisfaction metrics
Oversaw daily laboratory operations, ensuring adherence to CLIA standards and accuracy in specimen processing
Trained and onboarded new team members, fostering a culture of quality, safety, and continuous improvement
Coordinated supply management and equipment maintenance to support uninterrupted lab functionality
Performed venipuncture and capillary draws for a diverse patient population across multiple specialties
Maintained strict quality assurance standards in specimen handling and labeling
Delivered responsive support in endocrinology, cardiology, and pediatric outpatient clinics, ensuring a positive care experience
Contact this candidate