Inventory Control Customer Service

WINSTON JEAN

Maspeth NY 929-***-**** *******@*****.***

Experienced with inventory management, warehouse operations, and team leadership. Utilizes effective inventory control strategies to maintain accurate stock levels and streamline processes. Track record of enhancing operational efficiency and fostering productive team environments.

• Customer Service Management

• Accounting

• Inventory Control

• Resource Management

• Property Management Systems

• Central Reservation Systems

• Microsoft Office Suite

• Fluent in English, French and Haitian Creole

Inventory Control Supervisor, 06/2019 - Current

Rosenthal Wine Merchant, Vieux Vins LLC – Maspeth, Queens

• Provide service to sales accounts and ensure customer satisfaction.

• Receive and ensure accuracy of shipments of wine and merchandise.

• Stock and arrange thousands of cases of wine per their categories in the warehouse.

• Supervise inventory verification conducted by third party auditing company.

• Verify and maintain records of weekly inventory. Night Shift Manager, 02/2015 - 06/2019

Orchard Street Hotel, Nadico Hotel LLC – New York, NY

• Managed the hotel during the night shift and provided assistance to sister properties. Trained new front desk agents and night auditors on procedures, systems, and checklists Created and confirmed reservations for guests.

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• Supervised the night shift Staff and assigned schedule for new staff.

• Ensured all guests received exemplary service during their stay to maintain loyalty.

• Provided solutions for guest concerns and billing inquiries.

• Responsible for receiving payments and filing registration records.

• Performed the Night Audit and associated accounting procedures. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

• Performed Concierge duties by booking events and tours for guests.

• Assisted the Housekeeping staff with room inspections.

• Followed up on maintenance calls to ensure rooms were in working order. BBA: Business Administration

Berkeley College - NY

French

Native or Bilingual

EDUCATION

LANGUAGES

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