Customer Service Entry-Level

Jalen Edwards

**** ********** *****, ******, **

682-***-**** ***************@*****.***

Professional Summary

Dedicated and safety-focused individual seeking an entry-level HVAC apprenticeship. Brings strong mechanical aptitude, hands-on service experience, and a commitment to delivering high-quality work in residential and light commercial environments. Experience

Service Technician — Dallas, TX

January 2025 – Present

● Performed diagnostics, minor repairs, and routine maintenance under supervision

● Delivered excellent customer service with strong communication and time management

● Demonstrated attention to detail and problem-solving on various service calls Construction Worker — Dallas, TX

April 2024 – August 2024

● Supported construction crews on residential job sites, ensuring safety and efficiency

● Collaborated with team members and followed instructions to meet project deadlines

● Gained exposure to tools, materials, and basic installation techniques Packer — FedEx, Fort Worth, TX

November 2024 – January 2025

● Ensured proper packaging, labeling, and quality control of outgoing shipments

● Maintained high-speed, accurate workflow under tight deadlines General Merchandise Associate — Walmart, Grand Prairie, TX December 2022 – April 2024

● Organized inventory and merchandising displays using analytical and creative skills

● Assisted customers and coordinated with team members to ensure smooth operations

Education & Certifications

STVT Arlington – HVAC Program

Tarrant County College – Electrical Engineering (Coursework) 2023 – 2024

Mansfield Timberview High School

Graduated: 2023

EPA Certification – HVAC Zone Tech

Earned: 2024

Skills

● Mechanical aptitude and tool handling

● HVAC system knowledge and troubleshooting

● Strong communication and teamwork

● Attention to detail and time management

● Problem-solving and customer service

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