Customer Service Property Manager
Resume:
DeSonya Jones
Lansing, MI *****
********@*****.***
Professional Summary
Customer Support & Operations Professional with over 10 years of experience in customer service, property management, and warehouse operations. Recognized for problem-solving, adaptability, and strong communication skills. Thrives in fast-paced environments and excels at building positive relationships with customers, residents, and team members. Authorized to work in the US for any employer
Work Experience
Seasonal Fulfillment Associate
Amazon Warehouse-Lansing, MI
October 2024 to February 2025
- Picked and packed customer orders efficiently using Avery scanning system
- Solved logistical issues and supported team as needed
- Maintained clean and organized workstations
Van Driver (Full-Time)
Transdev-Lansing, MI
April 2024 to October 2024
- Provided safe, curb-to-curb transportation to passengers
- Assisted passengers with vehicle entry and exit
- Performed pre/post-trip inspections and reported incidents Assistant Property Manager (Full-Time)
Cambio Property Management-Dimondale, MI
February 2023 to March 2024
- Processed rent payments, applications, and handled delinquency notices
- Updated property listings and organized resident events
- Responded to resident complaints and supported manager with daily operations Pick Lead (Full-Time)
Project Verte, Inc.-McDonough, GA
February 2022 to June 2022
- Directed daily picking operations and quality control
- Managed inventory and ensured packing accuracy
- Met productivity targets while maintaining safety standards Front Desk Receptionist (Temp)
Republic National Distribution Co. via Express Services-Livonia, MI August 2019 to September 2020
- Greeted clients, answered phones, and processed digital documents
- Managed accounts receivable communications with vendors Assistant Property Manager / Leasing Agent (Full-Time) RESSCO-Detroit, MI
April 2019 to June 2019
- Managed leasing, rent collection, and resident relations
- Filed court demands and inspected vacant units
Assistant Manager (Full-Time)
KMC-Milford, MI
January 2015 to August 2018
- Maintained resident records, processed payments, and managed ads
- Coordinated community events and leasing activities Assistant General Manager (Full-Time)
Asset Campus Housing-East Lansing, MI
July 2012 to January 2013
- Oversaw marketing, collections, and lease compliance
- Represented company in eviction court proceedings Leasing Manager (Full-Time)
Sterling Management Group-Haslett, MI
May 2009 to July 2012
- Conducted leasing training, posted ads, and maintained resident communication Hot Parts Coordinator
Ryder Logistics-Lansing, MI
May 2005 to April 2008
- Coordinated parts delivery for GM assembly, including sequencing and urgent orders
- Operated Hi-Lo when needed
Education
High School Diploma
Potterville High School Adult Education-Potterville, MI January 1996 to December 1996
Skills
• - Customer Service & Communication
• Conflict Resolution
• Scanning & Labeling Tools (Avery, Bro Scanner)
• Scheduling & Multitasking
• Inventory & Order Processing
• Microsoft Office Suite
• Property Management Systems
Certifications and Licenses
Driver's License
Chauffeur's Permit
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