Data Entry Customer Service

Lucky Thai

****.*******@*****.*** . (***) ***- **01

PROFESSIONAL SUMMARY

Experienced professional with a diverse work history possessing a range of skills to navigate challenging situations. I am currently pursuing data analytics certification and learning quick books to enhance my skills and advance career prospects. I would like toad value to the company I am working for and grow within it

EDUCATION

Franklin High School

High school diploma graduate 2015

Portland State University

Studying Business Admin and Account

SKILLS

Administrative support

Attention to detail

Customer Service

Data entry knowledge

MS office knowledge of excel

Visual Merchandising

EXPERIENCES

Elwell Corp Timberline – Production Worker – March 2024

Assisted in setting up production lines for manufacturing processes

Monitored production line operations to ensure efficiency and accuracy

Operated forklift to move materials and finished products within the warehouse

Peace Health- Patient Account Specialist – May 2022 – Jan 2024

Rebills, transfers payments, processes refund requests or adjusts misapplied payments as necessary.

Performs data entry, maintains customer databases, and documents all calls.

Completes adjustments, account notes, balance transfers, claim disposition and other necessary transactions to facilitate appropriate computer system activity.

Nautilus Inc – CSR – Sept 2021- March 2022

●Calmly de-escalated and resolved customer issues

●Maintained precise documentation of customer interactions

●Provided excellent customer service to resolve customer complaints in a timely manner

K-Town Korean BBQ - Kitchen Manager/Server - Nov 2016 - July 2020

Handle high-stress situations and toggle between multiple responsibilities

●Collaborate with co-workers to ensure all customers and restaurant needs are met

●Work in a fast-paced environment to ensure orders are completed in a timely manner

●Taking Customers orders and accurately punching it in POS

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