Data/Business Analyst

Mackenzie Myers

443-***-**** *****************@*****.***

Westminster, Maryland

EXPERIENCE

Revenue Integrity Data Analyst August 2025

UMMS Linthicum, Maryland

• Monitored and managed work queue lists, coordinating with appropriate owners to ensure timely follow- up and resolution of held charges.

• Developed and interpreted BI Launchpad and Charge Description Master (CDM) reports for multiple hospital branches to support data-driven decision-making and operational improvements. Business Analyst September 2023- May 2025

Placed Recruitment Remote

• Supported daily operations for a startup recruitment firm, contributing to business development and client engagement.

• Assisted in building candidate pipelines and maintaining applicant records to improve efficiency.

• Collaborated with leadership to refine business processes and recruitment strategies, strengthening overall performance.

Chromebook Customer Service Contract April 2024-Dec 2024 Enoch Pratt Public Library Baltimore, Maryland

• Assessed patron eligibility for Chromebook programs, ensuring accurate qualifications.

• Managed and tracked Chromebook inventory to optimize program efficiency.

• Provided technical assistance for laptop issues and facilitated user training.

• Scheduled appointments and responded to inquiries, improving patron satisfaction. Business Analyst Apr 2022 - Aug 2023

Micheal Page Los Angeles, California

• Provided analytical support for B2B sales by creating regular reports on market trends, competition, and potential new markets

• Collaborated with upper management when preparing teams for new markets

• Worked independently to create presentations for sales initiatives, new hires, and forecasts

• Contributed to monthly and quarterly sales analysis by preparing Excel docs to reflect on business trends EDUCATION

University of Maryland Global Campus Master of Science June 2022 West Virginia University Bachelor of Science Journalism May 2020 Edinburgh Napier University CIS Study Abroad Program Spring 2019 SKILLS

• Technical Skills: Salesforce, BI Launchpad, SQL, Power BI, Tableau, ZoomInfo

• Core Competencies: Revenue Cycle Management, Data Analysis, Cross-Functional Collaboration, Project Management, Process Improvement, Adaptability

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