Data Entry Customer Service

Angela Katz

203-***-**** ***********@*****.*** www.linkedin.com/in/angelakatz5

Professional Summary

Detail-oriented professional with extensive experience in data entry, customer service, and administrative support across healthcare, logistics, and community engagement. Skilled at processing high-volume data with accuracy, managing client/vendor communications, and supporting remote teams. Adept at using Microsoft Office, Google Workspace, Salesforce, and SharePoint. Recognized for reliability, problem-solving, and delivering excellent customer service in fast-paced environments.

Core Skills

Data Entry & Accuracy (40+ WPM)

Customer Service & Client Support

Remote Team Collaboration

CRM & Database Management (Salesforce, E-Clinical Works, Mindbody)

Microsoft Office Suite & Google Workspace

Administrative Operations & Audit Support

Vendor & Community Relations

Communication (Phone, Email, Chat, Public Speaking)

Professional Experience

NYC Health + Hospitals – HERRC Finance Department (Remote)

Invoice Analyst 04/23 – Grant Ended

• Enter and verify large volumes of invoice and vendor data, processing over $25M monthly payments with accuracy and compliance.

• Provide administrative and customer service support to vendors, resolving discrepancies and maintaining updated records.

• Trained staff on invoice data entry procedures, improving accuracy and workflow efficiency.

• Developed and implemented SOPs and quality checklists to streamline administrative processes and ensure audit readiness.

NYC Health + Hospitals – NYC Public School COVID-19 Testing (Remote)

Senior Logistics Project Manager 12/20 – 08/22

• Oversaw remote logistics and data tracking for 75,000+ COVID tests weekly across NYC schools.

• Delivered customer service support to school principals and DOE representatives, addressing inquiries and resolving escalated issues in real time.

• Ensured accurate data entry and tracking of escalations using Salesforce.

• Supervised six coordinators, coaching them on workflow, communications, and customer service best practices.

Westchester Medical Center Health Alliance, Valhalla, NY

Adult & Pediatric Community Engagement Specialist 05/17 – 06/20

• Maintained daily data entry of outreach contacts and community records in hospital systems.

• Responded to inquiries from schools, agencies, and community partners with professionalism and empathy.

• Compiled and submitted monthly reports on program data and engagement outcomes.

• Managed multiple administrative tasks including scheduling, records maintenance, and grant reporting.

YWCA of White Plains & Central Westchester, NY

Outreach Membership Director 10/14 – 05/17

• Directed administrative and customer service operations for a $2.5M membership department.

• Managed digital member records, billing data, and program registration databases.

• Recruited and trained customer-facing staff, ensuring high service standards.

Danbury Sport LLC, Danbury, CT

Operational & Program Manager 02/12 – 08/14

• Oversaw daily administrative operations, including data entry for memberships, scheduling, and payroll.

• Provided direct customer support for 32 staff and hundreds of members.

Education

Bachelor of Science – Eastern Illinois University, Charleston, IL

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