Ground Staff International Airport

RESUME

SANJAY KUMAR

Mobile: +91-991******* Email: ********************@*****.***

Address: Village Hakeempur, Post Devri, District Sant Kabir Nagar, Uttar Pradesh 272165 Date of Birth: 10 February 2002

Career Objective

A dedicated and customer-focused professional with 6 months of ground staff experience at Rajiv Gandhi International Airport, Hyderabad, and security force training from Raksha Academy, seeking a Ground Staff position at Chaudhary Charan Singh International Airport, Lucknow, to deliver exceptional passenger services and ensure efficient airport operations through expertise in ticketing, crowd control, and customer handling. Work Experience

Ground Staff

Rajiv Gandhi International Airport, Hyderabad

February 2025 – Present (6 Months)

Verify boarding passes and tickets, ensuring compliance with airline and airport protocols. Manage crowd control at arrival and departure gates, maintaining a safe and organized environment.

Assist passengers with check-in procedures, baggage handling, and resolving queries with polite and professional behavior.

Collaborate with team members to ensure smooth operations during high-traffic periods. Education

12th Standard, Uttar Pradesh Board (UP Board), Devi Indravati College (DVIC), Dhanghata, Sant Kabir Nagar, 2019

10th Standard, Uttar Pradesh Board (UP Board), [School Name], [City], 2017 Training

Security Force Training, Raksha Academy, [City], 6 Months, 2020 Key Skills: Crowd management, surveillance techniques, emergency response, and passenger safety protocols (adaptable to ground staff duties). Skills

Boarding pass and ticket verification

Crowd control and passenger management

Customer service and conflict resolution

Basic computer knowledge (MS Office, ticketing systems) Team collaboration and time management

Languages: Hindi (Fluent), English (Basic)

Achievements

Successfully completed security force training at Raksha Academy, 2020. Recognized for efficient crowd control and passenger handling at RGIA, Hyderabad. Declaration

I hereby declare that the above information is true to the best of my knowledge.

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