Data Capture Customer Service
Resume:
S K I L L A N D
C O M P E T E N C I E S
**************@*****.*** 082******* 062*******
Alexandra & Braamfisher,
Johannesburg
O B J E C T I V E
To contribute as much value as I can and use all my skills to benefit the organisation. To provide a long-term commitment to the company and grow with it. I would also like to positively contribute to the continued success of the organization by working hard to achieve its goals.
E D U C A T I O N
Diploma in Accounting and Financial Computing
2009 College Campus (Parktown)
Accounting 1A, 1B and 2A, End User Computing, Financial Mathematics, Business Management and Entrepreneurship Business Information Systems, Cost Management Accounting, Economics A (Micro), Financial Computing, Financial Management, Taxation, Experiential Learning, Work Integrated Learning
Senior Certificate 2007 East Bank High School
my certificates and academic records are available should it be a requirement.
Excellent numerical & Data analysis
skills
Excellent time and project
Management skills.
Excellent verbal and written
communications skills
Emphasize Excellence
Monitor and analyze
Customer Service
Collections/ Negotiating
Team layer
Protection of Confidential Information
Attention to Details
CPB (Consumer Profile Bureau)
TransUnion
T S H E P O L E B O G A N G
2
W O R K E X P E R I E N C E
Helion Market Research Senior Quality Checker
Aug 2018 – Oct 2019
Responsibilities & duties
Different processing of sites submitted by Mystery Shoppers i.e. Sites evaluations, videos, telephone recordings, testimonials, recordings (Multiple different clients and products)
Queries: Identify queries; liaise with the Team Supervisor, Researcher and Shoppers
Communicating with team members in terms of projects assigned.
Training of new Quality Checkers.
Allocation of workloads to Quality Checkers.
Assistance to Quality Supervisor.
Quality Checker IPSOS- Mystery shopping
June 2016 – January 2018
Responsibilities & duties
Quality Checking Duties
Different processing of sites submitted by Mystery Shoppers i.e. Sites evaluations, videos, telephone recordings, testimonials, recordings (Multiple different clients and products)
Queries: Identify queries; liaise with the Team Supervisor, Researcher and Shoppers
Communicating with team members in terms of projects assigned. S&T Planning
Complete S&T template for required payments.
Submit S&Ts to Field Manager timeously.
Ensure shoppers submit recons within 4 weeks of the initial monies’ payout.
Process recon within 2 weeks of having received it from the shopper.
Resolve all S&T and recon payment queries.
I.Q Business Insights / Genex Insights Senior
Quality
Checker Nov 2019 – Nov 2022
Responsibilities & Duties
Different processing of sites submitted by Mystery Shoppers i.e. Sites evaluations, videos, telephone recordings, testimonials, recordings
(Multiple different clients and products)
Queries: Identify queries; liaise with the Team Supervisor, Researcher and Shoppers
Communicating with team members in terms of projects assigned.
Training of new Quality Checkers.Allocation of workloads to Quality Checkers.
Assistance to Quality Supervisor.
Monthly reports on projects.
3
R E F E R E N C E
Contact Person: Marietjie du Preez Position:
Operations Manager (IPSOS South Africa) Contact
Number: +27-11-709-****/ 073*******
Contact Person: Solomon Lechelele (Helion Reseach) Position: Verification Team Manager
Contact Number: +27-11-709-****/ 076*******
Contact Person: Kyle Wenzel
(IQ Business Insights)
Position: Project Manager
Contact Number: +27-11-259-****
Tracing and Debt Collecting Agent Harmsen Attorneys Feb 2015 – May 2016
Responsibilities & duties
Opening of new accounts
Tracing of Debtors and Involved Parties
Negotiating and Payment Arrangement
Allocations of Debit Order to Naedo System
Making Follow up on Payment and Requesting and Providing Statements to debtors
Emailing, Faxing and Posting of Legal Documents
Closing off Fully Paid Accounts
Norman Bissett & Associates/Nimble Group Debt Collection Agent 11 June 2014 – 24 Oct 2014
Bulk Teller STANDARD BANK (Head Office)
Oct 2013 – April 2014
Finance and Reconciliation Clerk TOMORROW TRUST
Jan 2012 - Dec 2012 (One Year Learnership Position) 4
Contact this candidate