Customer Service Community Engagement
Resume:
.
CONTACT
Westminster, MD *****
******.******@*******.***
Bold Profile
ACCOMPLISHMENTS
Achieved [Result] through effectively helping with [Task].
Documented and resolved [Issue] which led to [Results].
Achieved [Result] by introducing [Software] for [Type] tasks.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Collaborated with team of [Number] in the development of [Project name].
TECHNICAL SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook)
QuickBooks, Quicken
Credit Card Processing: Authorize.net, Zeamster, USEPAY
CRM Systems, Dictation/Transcription
Internet & Email Proficiency
Speedwriting & Typing
Volunteer Management
Partnership development
Digital communication
Volunteer recruitment
Marketing communications
Fundraising expertise
AFFILIATIONS
Who's Who of Professional Women
LANGUAGES
English
Professional Working
REFERENCES
References and LinkedIn recommendations available upon request.
CORE COMPETENCIES
Customer Loyalty & Retention
Community Engagement
Project Management
CRM & Salesforce Proficiency
Credit Card Processing Systems (Authorize.net, Zeamster, USEPAY)
Microsoft Office Suite (Word, Excel, PowerPoint)
Documentation & Records Management
Training & Member Support
Dedicated and experienced customer support and community engagement professional with over 25 years of proven success in customer service, relationship management, and administrative support. Recognized for outstanding client engagement, multi-tasking under pressure, and long-standing contributions to The ASCII Group. Skilled in managing member accounts, leading projects, and facilitating organizational growth through effective support and communication.
Community engagement expert with strong track record in fostering meaningful connections and driving impactful initiatives. Adept at team collaboration, adapting to changing needs, and achieving results through strategic planning and stakeholder engagement. Skilled in project management, public relations, and social media outreach, with focus on community building and outreach. Known for reliability, flexibility, and results-driven approach.
Experienced with developing and implementing community engagement strategies to foster strong community relationships. Utilizes communication and project management skills to drive successful initiatives and enhance community involvement. Track record of building and maintaining partnerships that support community goals.
PROFESSIONAL EXPERIENCE
January 2023 - May 2025
Community Engagement Manager The ASCII Group, Inc., Washington, DC
- Spearheaded community outreach and special projects under President Jerry Koutavas.
- Managed member and referral accounts, quarterly reporting, and residuals.
- Cold-called Managed Service Providers and led ASCII Edge event recruitment.
- Processed credit transactions and maintained long-term client engagement.
2000 - 2023
Senior Membership Representative The ASCII Group, Inc., Bethesda, MD
- Supported 1100+ accounts with exceptional member communication and program education.
- Launched new services and negotiated cybersecurity and insurance programs.
- Led nationwide ASCII conferences and represented company at industry trade shows.
- Processed membership cancellations and maintained CRM data integrity.
May 2005 - December 2022
Consultant & Agent of Record RM Advisors Inc., MD & FL
- Provided consulting to IT and payment solutions clients.
- Key clients: The ASCII Group, Versatalis Payment Solutions, Complete Merchant Solutions.
- Supported department of health project, accounting reconciliation, and merchant services.
1992 - 2000
Administrative Assistant State Farm Insurance Company, Baltimore, MD
- Handled policyholder support, documentation processing, and account balancing.
- Licensed in Property Insurance; managed office operations in agent's absence.
EDUCATION
January 1969
B.A. Executive Secretary
Baltimore Institute
January 1988
Certificate Computer Science
Anne Arundel Community College
PROJECTS
ASCII International
Lloyds of London Insurance 2008-2025
Complete Merchant Processing Agent 2016 - 2025
Versatalis Merchant Processing Agent 2006-2013
.
#HRJ#81d3d295-732b-407a-92f4-078e320fb661#
ROBYN TURNER
Contact this candidate