Network Troubleshooting &
Problem Solving.
Root Cause Analysis (RCA) &
Performance Optimization.
Switching & Routing.
Layer 2 & Layer 3 Technologies:
VLAN, STP, EtherChannel, Inter-
VLAN Routing, Static & Dynamic
Routing (EIGRP, OSPF, BGP, MPLS),
ICMP.
TCP/IP, UDP, IPv4, IPv6.
DHCP, DNS, QoS, IP Device
Tracking (IPDT), Dynamic ARP
Inspection (DAI), DHCP Snooping.
Firmware Upgrades & Platform
Recovery.
Packet Analysis: Wireshark, SPAN,
RSPAN, EPC.
Wireless Networking (WLAN): SSID
Management, RF Optimization,
WPA2, 802.1X.
Firewall & Network Security.
VPN Technologies: IPsec,
IKEv1/IKEv2, GRE, DMVPN,
Tunneling (ESP/AH)
Linux.
Cloud-Managed Networking.
Cross-Team Collaboration
SAURABH SONI
NETWORK ENGINEER (L2)
CONTACT
**************@*****.***
F-145, Moti Nagar, New Delhi,
110015
linkedin.com/in/saurabh-soni-
604060116
SKILLS
Work Experience
Profile
Network Engineer with over 5 years of experience specializing in troubleshooting and managing complex network infrastructures. Currently working as a GNOC Specialist at GuestTek, responsible for troubleshooting hotel networks, managing Linux servers, firewalls, switches, and wireless controllers from multiple vendors. Holds a CCNA certification with expertise in routing, switching, and network security. Adept at collaborating with cross-functional teams to ensure seamless network operations. GuestTek Interactive Entertainment Ltd. January 2025 - Present GNOC Specialist HSIA (L2)
Provide end-to-end support for hotel network infrastructures, including WLAN, SSID configurations, and guest access optimization. Troubleshoot and maintain CentOS-based Linux servers for secure and efficient performance.
Administer Cisco Meraki cloud-managed networks for seamless connectivity and centralized control.
Configure and troubleshoot multi-vendor switching environments (Cisco, HP, Aruba, Meraki, Ruckus), focusing on VLANs, STP, security, and QoS. Strengthen network security by managing firewalls and load balancers (Cisco ASA, Juniper SRX, FortiGate, Elfiq), ensuring perimeter defense, traffic shaping, and high availability.
Support enterprise wireless deployments with Cisco, Aruba, and Ruckus APs and controllers, including RF tuning, WPA2/802.1X security, and SSID provisioning.
Utilize Aruba Central, Ruckus SmartZone, and ZoneDirector for centralized WLAN management and monitoring.
Capgemini Engineering July 2021 - - Dec 2024
Senior Network Engineer ( Cisco TAC )
Proficient in managing and troubleshooting Cisco Catalyst series switches, including Catalyst 9200, 9300, 2960, 3850, 4500, 6500, 6800, IE 1000, IE 2000, and IE 3000.
Expertise in Switch Firmware Upgrades, ensuring minimal downtime and enhanced network performance.
Software and Hardware troubleshooting.
Experienced in preparing Root Cause Analyses (RCAs). Skilled in problem-solving and replicating customer issues in lab environments to identify and resolve complex network problems.
Network Troubleshooting: Connectivity Issues, Latency, ARP, ICMP, EtherChannel and Port Channel Configurations, QoS, DHCP, IP Device Tracking
(IPDT), DHCP Snooping, Dynamic ARP Inspection (DAI), VLAN, Inter-VLAN routing, Spanning Tree Protocol (STP), TCP and UDP. Platform Troubleshooting: Firmware upgrades, password recovery, PoE, high CPU utilization, MAC flap, Smart Licensing, packet drops/output drops, Virtual Switching System (VSS), Stacking and packet capture (SPAN, EPC, and RSPAN) using Wireshark.
Hands-on Experience in Routing Protocols: EIGRP, OSPF, BGP, MPLS CERTIFICATIONS
CAREER HIGHLIGHTS
Awarded the STAR Award for exceptional contributions in Q3 (1st July 2022 to 30th September 2022) and Q4 (1st October 2022 to 31st December 2022).
Received the WOW Award for Q2 FY 2023 and Q1 FY 2024 for outstanding performance and dedication.
Concentrix February 2020 - July 2021
Technical Support Representative
Provided technical support for network-related queries. Assisted customers in resolving basic network connectivity issues. Cisco Certified Network Associate (CCNA) 200-301
Deen Dayal Upadhyaya College,
Delhi University
Bachelor of Commerce
2015 - 2018
EDUCATION
English (Fluent)
Hindi (Fluent)
Languages