It Manager Specialist
Resume:
Barry D. Pratt
Dynamic IT Professional with two decades of proven experience in leading
the support, enhancement, and implementation of business-critical technology solutions.
EXPERIENCE
IT Specialist
IEHP INLAND EMPIRE HEALTH PLAN
January 2023 - Present
• Addressed tier 1 and tier 2 technical challenges, ensuring smooth user experiences.
• Maintained meticulous documentation and effective issue tracking for prompt resolutions, via ServiceNow ticketing system.
• Supported end users through responsive phone, email, walk-up, and online assistance.
Tech Support level 3
Apogee Student Services
August 2021-December 2022
• Responsible for assisting students/personnel and faculty technologies and other learning equipment
• Create user accounts creation Office 365, Active directory, Azure
• Email account creations 365/on premises
• iPhone/Android configuration for student apps/Email/device setup/support
Information Technology Consultant
B-Tech IT Services
April 2016-January 2023
Performed various roles as an IT consultant in the Inland Empire. Meeting with clients to determine requirements and scope of the project. Planning timescales and determining resources needed. Clarification of client's systems specifications and work environment. Recommending appropriate hardware and software. Design, installation and tailoring of new systems and software. Analyzing use and continuing requirements.
• PRMG Mortgage (Network/Systems Administrator)
Nov 2017 - Dec 2018
• Webasto Charging Systems (IT Site Coordinator) Apr 2018 - May 2019
Air Duct Products (IT Manager)
May 2019 - Apr 2021
5449 Withers Ave
Fontana CA 92336
**********@*******.***
SKILLS
Active Directory/Azure
Microsoft Exchange
365/Cisco/VMware
Hyper V/MacOS
Windows/Desktop
Server/Office Suite
ServiceNow/Remedy
iOS/Android
Access Control/CCT
Education
DeVry University
Pomona, CA
BA
Computer Science
2009
Chaffey College
Rancho Cucamonga, CA
Certificate in
Network Administration
2005
IT Manager
URBAN DECAY COSMETICS
IT Manager 2007 - 2016
• Desktop/Server implementations maintenance, including Windows, macOS, and network infrastructure.
• Mentored and guided a team of IT professionals, fostering induvial growth and a collaborative environment.
• Implemented VPN, Remote Desktop Software, and TCP/IP protocols for secure remote access.
• Managed router configuration, maintained Active Directory, and administered MAC servers for optimal performance.
• Ensured seamless file management, network printer installations, and data security practices.
• Developed a hardware and software inventory system to optimize resource allocation.
• Successfully migrated key operations to Office 365, facilitating enhanced collaboration and mobility.
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