Customer Service Beverage Supervisor

Romain Hutchinson

Beverage Supervisor /Assistant Manager

PHONE 876-***-**** EMAIL *****************@*****.*** PROFILE

To obtain a responsible and challenging career in the field of tourism. Experienced and effective Bar supervisor adept in all aspects of successful beverage management. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the beverage service industry, and eager to bring my years of experience and talent to another flourishing establishment.

EXPERIENCE

Jan 2003 — Aug 2004 Negril Bartender at Hedonism 11 Built positive rapport with guests.

Provided bar patrons with optimal customer service. Monitored bar inventory and made notes for needed supplies when necessary. Memorized orders and aimed to provide fast and quality service to all visitors. Sep 2004 — May 2005 Negril Bartender at Couples Swept Away Brought forth a high level of customer service at all times. Utilized excellent public speaking skills.

Greeted guests with a friendly and helpful attitude at all times. Jun 2005 — Sep 2008 Bartender at Riu Club Hotel

Served as a hospitable and fast-working bartender in a fast-paced environment. Memorized orders and aimed to provide fast and quality service to all visitors. Provided guests with drink suggestions and knowledge about drink recipes. Oct 2008 — Dec 2016 Hanover Beverage Supervisor at Grand Palladium Resort

& Spa Bar

Redirected calls as needed and worked with my manager to address any outstanding issues or concerns.

Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management.

Delivered inventory reports to my manager in a timely fashion each and every week. Jan 2017 — March 2022 Beverage supervisor at Royalton Negril Ordered diverse inventory and customer pleasing beverage items. Provided bar patrons with optimal customer service. Monitored bar inventory and made notes for needed supplies when necessary. Became well acquainted with countless drink recipes and mixing techniques to be

Sept. 2022 -June 2024 Beverage Supervisor at Sandals Negril Check with manning, staffing, equipment, direct calls or information to my manager, support all aspects of production and office management, ensure that inventory is done in a timely manner and submitted to my manager. Monitor bar and overall operations to ensure customers have pleasing beverage demands. Oct 2022 – July 2023 Restaurant Supervisor at Secrets Montego Bay Freeport Manage the restaurant to ensure high levels of customer service at all times, utilize excellent public speaking skills, greet guests with a friendly and helpful attitude at all times, memorize orders and aim to provide fast and quality service, check for manning, ensure that equipments are working and up to standard, also to ensure that staff have adequate supply of materials to provide quality service. APRIL 2024 - APRIL 2025 BEVERAGE SUPERVISOR AT PRINCESS RESORT AND SPA MANAGE THE BAR OPERATION TO ENSURE HIGH LEVEL OF CUSTOMER SERVICE AT ALL TIMES, UTILIZED PUBLIC SPEAKING SKILLS GREET GUEST WITH WARM AND FRIENDLY, GREAT HELPFUL ATTITUDE, MEMORIZED ORDERS THE, INVENTORY, ENSURE ALL STANDARD MACHINES ARE WORKING PROPERLY TO PRODUCE EFFECTIVE AND EFFICIENT SERVICE, DIRECT CALLS OR IMPORTANT INFORMATION TO MY MANAGER, ENSURE ALL PAPERWORKS MEET DEADLINES,AND SUBMIT TO MY MANAGER

MAY 2025 - H2B (BARTENDER) OCEAN HOUSE WATCH HILL RHODE ISLAND (PRESENT) STOCK AND PREPARE THE BAR FOR DAILY OPERATION, ENSURE EQUIPMENT IS WORKING, GLASSWARE POLISHED, UTENSILS CLEAN, BAR AREA CLEAN AND ORGANIZED, LOUNGE AREA SET AND READY FOR DAILY SERVICE, GREET GUESTS WITH WARM FRIENDLY SMILE, TAKE GUEST ORDER, DELIVER FOOD AND DRINK TO GUESTS IN AN EFFECTIVE AND EFFICIENT TIME.

EDUCATION

1991 -1997 Church Hill School

1997 - 2002 Green Island High School

Qualifications C.X.C Geography, Mathematics, Social Studies. G.C.E Human & Social Biology, Agriculture S.S.C Social Studies, Agriculture, Science. Skills

Adaptability in high stress environments with the ability to maintain composure and high level of professionalism, inventory management, Microsoft office, bartending. Churchurchill Primary School

1997 — 2002 g and high leveoInventoryMaeMicr

COURSES

American Hotel & Lodging Association: Certified Hospitality Bartender Certified Hospitality Supervisor

NCTVET — Certificate Executive housekeeping management level 4 REFERENCES

Mr. Vaccianna Moseley (Principal) Tel. # 876-957–6414 (home) Cell 876-***-****

(cell) 876-956–9186 (work) Gilbert Piper Royalton 1-876-***-**** EXTRA-CURRICULAR ACTIVITIES

Dancing, Swimming, Reading, Cricket & Football.