Customer Service Executive Assistant

April Provost

Phoenix, AZ *********@*****.*** 602-***-****

Professional Experience

Para-Educator

Paradise Valley Unified School District, Phoenix, AZ August 2014 – Present

● Supported special-needs students, providing social skills training and life support.

● Implemented behavior management strategies, ensuring clear communication with families and staff.

● Collaborated effectively within multidisciplinary teams to develop individualized educational plans.

Para-Educator

Scottsdale Unified School District, Scottsdale, AZ January 2010 – June 2014

● Delivered customized training and orientation programs for inner-city, at-risk teenagers and disabilities.

● Managed detailed documentation and assisted with goal-setting processes.

● Developed and implemented structured lesson plans tailored to individual student needs. Executive Assistant

Arizona Medical Board, Scottsdale, AZ

August 2005 – January 2009

● Managed sensitive medical records, assisted healthcare professionals with licensing applications, and coordinated payroll documentation.

● Provided customer service support by handling inquiries from physicians and the public.

● Prepared detailed reports for medical board investigators, ensuring accuracy and confidentiality.

Education

Bachelor of Science in Behavioral Science/Social Work Southern College, Collegedale, TN

September 1981 – December 1985

Skills

● Customer Service Excellence

● Appointment Scheduling & Coordination

● Medical Records Management

● Clerical & Administrative Proficiency

● Strong Interpersonal and Communication Skills

● Multitasking & Time Management

● Problem-Solving & Decision-Making

● Typing and Computer Literacy

Certifications

● CPR Certification (Valid March 2025 – March 2027)

● First Aid Certification

● Valid Arizona Driver's License

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