Customer Service Resident Care
Resume:
Hope Courson
Kalkaska, MI *****
************.**@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Reyes Coca-Cola Bottling-Traverse City, MI
April 2023 to Present
• Extensive experience with industrial work and vehicles.
• Recognized as the fastest and most efficient worker in the warehouse.
• Always having at least 175 cases per hour and over 100% efficiency.
• Only female in warehouse and have been top of charts for months.
• Recieved 4 recognition cards for excellent performance in the warehouse. CNA - Certified Nursing Assistant
Medilodge of Grand Traverse County-Traverse City, MI June 2020 to April 2023
• Extensive resident care experience which includes feeding, clothing, administering medications, connecting with families, updating charts and bathing the residents.
• General cleaning
• Laundry services
• Advanced techniques with communicating with deaf and/or mute residents.
• End of life care.
• Taking on extra shifts at least 3 days per week to fill in the gaps in staffing. Resident Care Specialist
Northern Pines Assisted Living-Grayling, MI
September 2019 to June 2020
• Extensive resident care experience which includes feeding, clothing, administering medications, connecting with families, updating charts and bathing the residents.
• General cleaning
• Laundry services
• Advanced techniques with communicating with deaf and/or mute residents.
• End of life care.
Hull Maintenance Technician
US Navy-Norfolk, VA
December 2014 to December 2018
• Federally certified in advanced pressure vessel welding.
• Extensively certified in fire fighting.
• Extensively certified in medical treatment and first aid.
• Extensive experience with industrial work and vehicles.
• Training with maritime war events and damage control tactics.
• Spending the entire night reconstructing the steam system so that the ship could sail again after being dead in the water due to lack of steam pressure.
Cashier/Customer Service
Saint francis thrift shop-Grayling, MI
June 2012 to September 2014
• Customer service and time efficiency in checking customers out in a timely manner.
• Making personal connections with regular customers and forming bonds.
• Team building and tasks assignments throughout the workplace.
• Organizational skills to make the shop look and feel more pleasing and clean. Education
Some college in General Studies
Kirtland Community College-Roscommon, MI
September 2012 to June 2014
Skills
• Medical terminology
• Heavy lifting
• Fast learner
• English
• Vital signs
• Teamwork
• Nursing
• Efficiency
• Caregiving
• Communication skills
• Customer service
• Acute care
• Organizational skills
• Patient care
• Warehouse experience
• Microsoft Word
• Time management
• Forklift
Certifications and Licenses
CPR Certification
Driver's License
State Tested Nursing Assistant
Advanced pressure vessel welding certified
Forklift Certification
CNA
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