Technical Support Specialist

Andy Maroney

Oklahoma City OK 518-***-****

Summary:

Facilitator of technology solutions with extensive project management and software implementation experience. I specialize in exceptional client experiences, applying effective adult learning concepts to enable others to optimize their experiences.

Professional Services History:

Onboarding Consultant

Cultivera, Oklahoma City, OK (remote)

July 2019 – April 2024

- Training and support of seed-to-sale traceability software

- Onboarding of over 200 OK licensees to the platform

- Team lead and initial champion of proprietary Learning Management System Tier One Support Specialist

Leaf Logix, Denver, CO

July 2017 – October 2017

- Sales demo support

- Onsite training and implementation of SaaS solution Technical Support Analyst

MJ Freeway, Denver, CO

August 2015 –January 2016

- End-user support for point-of-sale software

Implementation Consultant

The Training Associates, Westborough, MA

June 2013 –January 2014

- Classroom presentation of Synapse Gate Clerk Console software for Union Pacific Railroad’s Automated Gate System at intermodal ramp locations

- On-site support and testing of AGS including software and hardware troubleshooting

- Development and delivery of custom classroom presentation materials Implementation Consultant

Tyler Technologies, Phoenix, AZ

June 2004 –July 2012

- Project manager of complex transportation optimization solution implementations

- Primary contact for all aspects of training and implementation contract

- Liaison between end-users and support, improving customer service while increasing productivity

- Creation of end-user documentation

- Mentoring of new consultants through a certified Train-The-Trainer program

- Technical support of products via telephone and online remote access tools

- Development and documentation of implementation of large multi-phase projects

- Worked with Development, QA, Sales, and Marketing to achieve a seamless customer experience Training Consultant

Microknowledge, Latham, NY

January 2004 – May 2004

- Provided multi-level training in various software packages including Microsoft Windows, Office, Crystal Reports, GroupWise, and the proprietary NYS Department of Taxation and Finance “Law Manager” database.

Lead Software Trainer

Gateway Country Store, Latham, NY

January 1998 – April 2003

- Educated retail clients about how personal computers can benefit them

- Scheduling and training of all classes including coordination of part-time trainer schedule

- Marketing of training services including CBT and WBT products

- Maintenance of classroom equipment and network troubleshooting

- In-house training of sales staff on new offerings Education:

State University of New York College at Oswego, Oswego, NY Fall 1989 – Spring 1991

References:

Available upon request.

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