Accounts Payable Receivable

Licensing Brand Assurance Sr. Manager ****-****

Disney/Marvel Entertainment

**** ****** ** *** ******** New York, New York 10104

Led a 16-member team of Coordinators and Analysts responsible for monitoring and evaluating consumer products across all distribution channels.

Developed strategic, long-term plans to enhance brand positioning and expand market presence.

Conducted in-depth analysis of consumer behavior and market trends to ensure alignment with customer expectations.

Oversaw the assurance team’s performance, ensuring timely and accurate completion of targets.

Devised forward-thinking strategies to improve product quality and integrity throughout the lifecycle.

Collaborated with training and technology teams to enhance tools and systems, streamlining navigation and boosting efficiency in contact handling.

Aligned performance standards through regular calibration sessions and feedback with the Contact Center leadership and Business Partner Outsourcers.

Created and presented detailed reports and presentations highlighting performance trends and actionable insights.

Conducted root cause analyses to identify knowledge gaps and implemented communication strategies to address them.

Partnered with training teams to develop initiatives for skill-building and talent development.

Monitored industry best practices in Customer Service and Quality Assurance to inform and refine processes.

Prepared weekly performance reports and facilitated review sessions with senior management to drive accountability and continuous improvement.

Accounts Receivable Manager 2000-2002

Bernette Textile Company

New York, New York 10018

Managed a portfolio of customer accounts, ensuring accuracy in invoicing, payment processing, and account reconciliation to maintain financial integrity.

Monitored outstanding balances, implemented effective collection strategies, and reduced aging receivables through proactive account management.

Maintained strong relationships with customers to address billing inquiries, resolve payment issues, and support long-term account stability.

Prepared and analyzed monthly aging reports to provide actionable insights and track performance metrics.

Collaborated with internal teams, such as sales and finance, to streamline processes and improve overall accounts receivable operations.

Accounts Payable Manager 5/93-2000

Friends Wholesale, Inc. – Gotham Meat Sales

New York, New York

Supervise and train accounts payable staff.

Assign tasks, monitor workload, and evaluate team performance.

Foster a collaborative and efficient team environment.

Establish and maintain strong relationships with vendors.

Resolve invoice discrepancies, payment delays, or disputes.

Negotiate payment terms and discounts when possible.

Prepare and present accounts payable metrics and reports to management.

Monitor cash flow and forecast payment obligations.

Analyze accounts payable trends to identify areas for cost savings.

Manage accounts payable software and recommend improvements or upgrades.

Streamline accounts payable processes for efficiency and accuracy.

Work closely with procurement, finance, and other departments to ensure seamless financial operations.

Collaborate on budgeting and expense tracking initiatives.

Education

Bronx Community- Business Administration – 1978

Skills

Microsoft word /Excel

Oracle

Brand Assurance -Asgard

OPA-Disney

AS/400

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