Customer Service Entry Level

Richard Ridgely

Haslet, TX *****

*************@*****.***

940-***-****

Work Experience

Senior Bartender (Part-Time / As Needed – Weekends) On the Border Mexican Grill and Cantina-Fort Worth, TX December 2021 to Present

· Serve and prepare cocktails while ensuring compliance with TABC standards.

· Provide high-level customer service during peak weekend shifts and special events.

· Assist with bar operations, setup, and breakdown as needed during scheduled shifts. Entry Level Receptionist

Allstate Insurance Agency-Fort Worth, TX

April 2025 to August 2025

· Greet clients and manage front desk operations, including answering calls and scheduling.

· Maintain organized records and assist with administrative duties using internal software.

· Support staff with clerical and assistant tasks to ensure smooth daily operations. Licensed Service Agent

Goosehead Insurance Agency-Westlake, TX

January 2025 to April 2025

· Provided concierge-level service for home and auto insurance policyholders.

· Resolved billing and policy issues, contributing to higher client retention.

· Promoted coverage upgrades and cross-sold policies to support revenue growth. Server

Pappasitos Cantina-Fort Worth, TX

November 2018 to December 2021

· Delivered prompt and friendly service in a busy dining environment.

· Handled cash and card transactions with 100% accuracy.

· Ensured food orders were correct and coordinated with kitchen staff. Bartender

On the Border Mexican Grill and Cantina-Wichita Falls, TX January 2017 to July 2018

· Prepared and served drinks following established recipes and safety standards.

· Assisted with events and large parties to ensure seamless guest experiences.

· Supported opening/closing duties and maintained cleanliness standards. Lead Gymnastics Coach

YMCA-Wichita Falls, TX

June 2013 to October 2017

· Coached and mentored youth athletes, promoting skill development and confidence.

· Communicated progress to parents and resolved concerns professionally.

· Organized and led safe, engaging gymnastics events and birthday parties. Entry Level Receptionist - Allstate Insurance

Education

Some College

High school diploma or GED

Skills

• Insurance Policy Servicing

• Achieving sales targets - Sales targets achieved (80-90%)

• Customer Service & Client Relations

• Client relationship development

• English

• Challenger selling

• Insurance policy review

• Insurance policy presentations

• Supervising experience

• Phone etiquette

• Team Training & Communication

• Client referrals

• Cold calling

• Communication skills

• Computer operation

• Time management

• POS Systems & Cash Handling

• Office Administration & Scheduling

• Insurance issue resolution

• Computer skills

• Cross-selling

• Insurance renewal reminders

• Microsoft Office

• Conceptual selling strategy

• Client education/training

• Microsoft Word

• Client services

• Upselling

• Value-based selling

• Data entry

• Managing client accounts

• Technical Proficiency

• Direct mail

• Auto insurance sales

• Needs-based selling

• Home insurance sales

• Consultative selling

• Office experience

• Microsoft Outlook

• Insurance claims assistance

• Bartending & Food Safety Compliance

• B2B

• Email marketing

• Command selling

• Solution selling approach

Certifications and Licenses

Property and Casualty License

February 2027

TABC Certification

Food Handler Certification

Property & Casualty License

Driver's License

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