Customer Support Front Desk

ANA BEATRIZ FERNANDES

Phone: 860-***-**** Email: ***.*****.*************@*****.***

PROFESSIONAL SUMMARY

Sales & Customer Support Specialist with 6+ years of experience in retail and contractor sales, project coordination, and customer relationship management. Skilled in quoting, scheduling, and managing high-volume accounts, with proven ability to enhance processes and support company growth. Fluent in English and Portuguese, with strong communication and organizational skills. EXPERIENCE

Timeless Stone – Sales Representative & Customer Support Bloomfield, CT Feb 2025 – Sept 2025

- Managed retail and contractor sales accounts, preparing detailed quotes and negotiating terms.

- Coordinated the full sales cycle: material selection, templating, scheduling, fabrication, and installation.

- Provided dedicated customer support, ensuring clear communication between clients, contractors, and internal teams.

- Oversaw multiple projects simultaneously, ensuring deadlines and quality standards were met. Timeless Stone – Front Desk / Project Coordinator

Bloomfield, CT Jul 2024 – Feb 2025

- Handled customer service at the showroom front desk.

- Scheduled templates, installations, and deliveries, supporting workflow for multiple active projects.

- Ensured accurate paperwork and maintained project documentation. SoluClean Serviços e Equipamentos Ltda – Administrative Assistant & Customer Support Brazil 2020 – 2024

- Supported administrative operations including contracts, invoices, and rental agreements.

- Managed customer support for sales and rentals, ensuring client satisfaction.

- Improved digital processes and stock organization, optimizing inventory efficiency. SKILLS

Customer & Sales: Excellent customer service, retail & contractor sales, account management, confident communication

Project Management: Scheduling, quoting, project coordination, process improvement, partnership development

Languages: Fluent English & Portuguese, Intermediate Spanish Tech & Tools: Microsoft Office (Pacote Office), SPS Stone System (full knowledge), Google Suite, CRM systems, digital marketing basics

EDUCATION

- High School Diploma

- Flight Attendant Course

- Graphic Design Course

- Digital Marketing Course

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