Customer Service Data Entry

Nafeesa N. Hines

Philadelphia, PA ***** Cell: 267-***-**** Email: *************@*****.***

Summary of Qualifications:

● Excellent written, verbal, and interpersonal communication skills

● Skilled in conflict resolution and de-escalation techniques

● Strong time management with proven ability to multitask effectively

● Proficient in inventory management and organizational systems

● Collaborative team player with experience training and supporting staff

● Adaptable and efficient in fast-paced, high-pressure environments

● Familiarity with handling sensitive or confidential information in accordance with company policy Work Experience:

H&R Block, Philadelphia, PA CSP/Receptionist January 2025- April 2025

● Welcomed visitors and callers, delivering a positive first impression and excellent service

● Managed high call volumes, efficiently routing inquiries to appropriate departments

● Scheduled and coordinated executive appointments, ensuring calendar accuracy

● Responded promptly to client and employee inquiries, providing accurate information

● Handled sensitive documents with discretion and strict confidentiality

● Resolved customer complaints professionally, maintaining satisfaction and loyalty

● Supported administrative tasks including filing, scanning, and data entry with accuracy Family Dollar, Philadelphia, PA Customer Service Representative July 2024- January 2025

● Greeted customers warmly and provided prompt, friendly assistance at checkout

● Handled cash, credit, and digital transactions accurately and efficiently

● Resolved customer concerns with professionalism, ensuring a positive shopping experience

● Maintained a clean and organized checkout area to support store operations Gopuff, Philadelphia, PA Central Flow Analyst March 2023 - January 2024

● Monitored order dispatch to drivers, ensuring timely deliveries

● Collaborated with team members to optimize order processing and customer satisfaction

● Coordinated with Uber for order fulfillment

● Implemented problem-solving strategies for logistical issues

● Boosted overall operational efficiency by 15% through strategic dispatching Education

Imhotep Charter Institute

High School Diploma

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