Customer Service Patient Care

Ollie Evans

*************@*****.*** • 682-***-**** • www.example.com

FOCUS STATEMENT

Professional with over 10 years of experience in the medical field as a Certified Nurse Aide and Patient Care Technician. Provides excellent customer service to the patients and medical team while ensuring compliance with regulations and standards throughout the patient experience. A recently Certified Phlebotomist who is well adept at creating a smooth and efficient donor flow.

PROFESSIONAL EXPERIENCE

Harris Methodist Hospital, Fort Worth, Texas

12/2019- July 2025

Certified Medical Assistance

Records vital signs of 22 patients daily and relays any abnormal or elevated readings of blood pressure, pulse, oxygen, respiratory rate, and heart rate to the nurse.

Performs blood glucose testing on adult patients.

Administer bed baths to patients and assist patients who are unable to feed themselves.

Charts intake and output (I&Os) into computer systems, and new charts are set up for nurses and doctors.

Placed new patient on heart monitors and provided new EKGs for doctors.

Advantage Medical Professional, Dallas Texas

09/2005-1/2020

Certified Nurse Aide

Records vital signs of 16 patients daily and relays any abnormal or elevated readings of blood pressure, pulse, oxygen, respiratory rate, and heart rate to the nurse.

Performs blood glucose testing on adult patients.

Balances several duties in fast -paced environment including cardiology, medical surgery, and neo-intensive care units.

Administer bed baths to patients and applies ointment to patient if necessary.

Provides meals trays to patients and assists patients who are unable to feed themselves

Charts intake and output (I&Os) into computer systems, monitoring urination and feces.

John Peter Smith Hospital, Fort Worth, Texas

01/2018-6/2019

Behavior Health Patient Safety Assistance

Provide safety supervision for suicidal patients who continue to be at risk to themselves and others.

CERTIFICATIONS

Certified Medical Assistant, Kaplan College, Fort Worth, Texas

01/2008-3/20/2008

CNHA Certified Phlebotomy Technican (CPI), CCI Training Center, Arlington, Texas

06/2017-09/2017

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