Supply Chain Process Improvement

Crystal E Polk

**** **** ****** ** *******, TX **044 832-***-**** *******.****@**.***

Professional Summary

Results-driven Logistics & Operations Professional with over 7 years of experience in dispatch, driver coordination, and fleet management. Proven track record of exceeding performance goals, earning over $60,000 annually in bonuses. Skilled in logistics operations, scheduling, client relations, and process improvement. Seeking a leadership role to deliver measurable results in logistics and transportation management.

Core Skills

• Logistics & Supply Chain Management

• Transportation & Dispatch Operations

• Driver & Fleet Management

• Team Leadership & Training

• Client & Vendor Relations

• Scheduling & Route Optimization

• Process Improvement & Compliance

• Performance & KPI Management

Professional Experience

Dispatcher – IRI Trucking, Houston, TX

Sept 2022 – Aug 2025

• Coordinated operations for a fleet of 40 drivers covering 40+ accounts, ensuring compliance and on-time delivery.

• Consistently exceeded performance goals, earning over $60,000 annually in bonuses tied to operational results.

• Directed dispatch scheduling, route optimization, and client communication to maximize fleet efficiency.

• Partnered with leadership to implement new procedures while maintaining strong driver and customer relationships.

• Trained and guided team members, fostering accountability and retention.

Dispatcher – Palletized Houston TX

Feb 2022- Sept 2022

Coordinated daily dispatch operations for heavy haul and oversized loads, ensuring compliance with state, local and DOT Regulations.

Scheduled and monitored routes for specialized equipment and trucks, balancing safety requirements with customer deadlines.

Communicated with drivers, customers and permitting agencies to secure approvals and maintain efficiency.

Tracked deliveries and resolved scheduling issues in real time.

Built strong relationships by delivering consistent, reliable service in high demand sector.

Dispatcher – IRI Trucking, Houston, TX

Nov 2017 – Nov 2022

• Managed day-to-day dispatch and driver coordination for multiple accounts.

• Developed strong vendor and client relations, resolving issues quickly and maintaining service quality.

• Contributed to consistent company growth through efficient scheduling and fleet oversight.

Education & Certifications

High School Diploma, Barbara Jordan High School for Careers 2002

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