Project Management Process Improvement

CHRISTINE MURPHY

Brighton TN 901-***-**** *********.******@*******.***

Summary

Results-driven operations and project management professional with expertise in leading large teams, optimizing workflows, and ensuring on-time execution in high-pressure environments. Skilled in employee development, strategic planning, and process improvement, with a proven track record of increasing efficiency, safety compliance, and employee satisfaction. Recognized for strong leadership, communication, and problem-solving skills that drive performance excellence and organizational success.

Skills

Operations & Logistics Management

Project Management

Safety & Compliance Procedures

Employee Scheduling & Time Reporting

Process Improvement & Workflow Optimization

Strategic Planning & Execution

Leadership & Team Development

Effective Communication

Critical Thinking & Problem-Solving

Coaching & Mentoring

Adaptability & Resilience

Collaboration & Relationship Building

Experience

Operations Manager 04/2023 to Current

FedEx Corporation Memphis, TN

Company Overview: FedEx Corporation (Memphis Hub) - A global courier delivery services company.

Direct operations for 62 employees, ensuring adherence to safety policies that reduced workplace incidents by 15%.

Conduct weekly CSM meetings and develop monthly operational plans that improved workflow efficiency by 20%.

Managed 10+ employees in offload operations, maintaining 99% on-time aircraft turnaround rates.

Optimized time reporting, shift scheduling, and performance tracking, reducing overtime costs by 12%.

Introduced new safety protocols that increased employee compliance and reduced operational delays.

FedEx Corporation (Memphis Hub) - A global courier delivery services company. Ramp Agent 05/2022 to 03/2023

FedEx Corporation Memphis, TN

Company Overview: FedEx Corporation (Memphis Hub) - A global courier delivery services company.

Supervised 20 employees in PDX postal and box freight operations, achieving 98% on-time package processing.

Implemented process adjustments that improved outbound freight accuracy by 15%.

Coordinated timely loading/unloading of ULDs/Cans, ensuring packages met strict flight schedules.

Streamlined workflow between outbound department and ramp team, enhancing collaboration and reducing delays.

Ensured compliance with safety and operational procedures, maintaining a zero incident record during tenure.

FedEx Corporation (Memphis Hub) - A global courier delivery services company. Project Manager 01/2015 to 04/2022

Supero Healthcare Solutions Memphis, Remote

Company Overview: Supero Healthcare Solutions - A healthcare solutions provider.

Directed full project lifecycle from concept to delivery, maintaining 95% on-time completion rates.

Enhanced project delivery processes, reducing cycle times by 20% through improved workflows.

Implemented change management strategies that increased project alignment with organizational goals.

Communicated project updates to clients and stakeholders, ensuring 90% client satisfaction scores.

Oversaw cross-functional teams, driving collaboration and reducing project risks by 15%.

Supero Healthcare Solutions - A healthcare solutions provider. Team Leader

FedEx Corporation Memphis, TN

Company Overview: FedEx Corporation (Memphis Hub) - A global courier delivery services company.

Led a team of 20 employees in the Northeast Non-Con department, increasing freight processing efficiency by 18%.

Developed team members through coaching, improving employee retention and morale scores by 10%.

Maintained 100% on-time flight departure rate by ensuring timely freight distribution.

Implemented quality checks to minimize freight errors, reducing reprocessing by 12%.

Fostered a collaborative team culture, resulting in improved cross-department communication.

FedEx Corporation (Memphis Hub) - A global courier delivery services company. Education

Master's in Social Work (MSW) – University of Memphis, Memphis, TN GPA: 3.6 Expected May 2027

Bachelor of Professional Studies, Organizational Leadership – University of Memphis, Memphis, TN Graduated Aug 2024, Magna Cum Laude

Associate's Degree, Business Management – Dyersburg State Community College, Dyersburg, TN GPA: 3.5, Cum Laude, May 2022

MSW – Anticipated Graduation Date: 05/08/2027

Training

FedEx Internship – Management Training (03/01/23) Selected as Guest Speaker out of 200 participants, showcasing leadership, communication, and presentation skills.

CASA – Child Abuse Advocate Training Program (01/02/2025).

Case Management, Outreach Specialist, Mental Health Technician, and Behavioral Health Accessor. Accomplishments

CASA Advocate, 02/01/25, Supporting children affected by abuse.

National Society of Leadership and Success (NSLS), Selected among top 4% of students.

FedEx AIM Certified (Advance Into Management 2.0), Completed 53 modules in 30 hours.

FedEx Bravo Zulu Awards, 2021, 2022, 2024

FedEx Annual SFA Employee Satisfaction, 90+ rating (1st year of management).

Dean's List, Magna Cum Laude, and Outstanding Academic Achievement Awards, University of Memphis, Dyersburg State Community College

Inducted into Delta Alpha Pi International Honor Society, Spring 2024

#HRJ#c71292ae-705e-400a-8ceb-460d 3c391c79#

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