Customer Service Financial Services

Kelly Dawn Villones

303-***-**** **********@*****.***

Objective

Adaptable and detail-oriented professional with a strong background in aviation, banking, and customer service. Recognized for maintaining composure under pressure, resolving complex challenges, and delivering exceptional client experiences. Seeking an opportunity to contribute strong communication, decision-making, and problem-solving skills in a dynamic environment.

Core Skills

• Exceptional verbal, written, and interpersonal communication

• Strong decision-making and situational awareness in high-pressure settings

• Skilled at multitasking, prioritization, and team collaboration

• Analytical problem-solving with a customer-focused approach

• Compassionate and service-oriented with cultural sensitivity

• Proficient in Microsoft Office Suite (Outlook, Excel, Word)

• Eligible for SIDA, FAA, TSA Clearance

Professional Experience

Southstate Bank – Teller II Denver, CO 2024–Present

• Deliver personalized financial services while building strong customer relationships,

address inquiries and resolve account discrepancies

• Accurately process deposits, withdrawals, loan payments, and account transactions

• Maintain compliance with strict security procedures and safeguard large cash volumes

Horizon Air – Communications Agent Seattle, WA 2023–2024

• Coordinated real-time communications between Air Traffic Control, Port of Seattle, and internal departments to ensure on-time flight operations

• Sustained high levels of situational awareness in a safety-critical environment

• Supported passengers with special service needs with empathy and professionalism

• Entered and managed operational data with accuracy across multiple systems

Air Canada – Customer Service Agent Seattle, WA 2023

• Verified passenger documentation and guided travelers through international procedures

• Provided knowledgeable responses while promoting airline services and upselling products

• Delivered culturally sensitive service to a diverse, global customer base

Planewear LLC – Sales Associate Seattle, WA 2023–2024

• Assisted customers with purchases, product inquiries, and shipping services

• Processed inventory and replenished stock to maintain operational accuracy

• Handled transactions and balanced registers with precision

Southwest Airlines – Ramp Agent Denver, CO 2023

• Operated ground service equipment and ensured safe, efficient loading of passenger baggage and cargo

• Managed sensitive and high-priority items, including medical devices and human remains, with integrity and care

Massage Therapist – Massage Envy / Self-Employed CA 2005–2021

• Delivered tailored therapeutic treatments to meet individual client needs

• Built and retained loyal clientele through attentive listening and exceptional care

• Educated clients on wellness strategies and recommended appropriate services

Education

• A.A. in Marketing – College of the Canyons, Valencia, CA

• Massage Therapy – Cayce/Reilly School of Massage Therapy, Virginia Beach, VA

• Florin High School, Sacramento, CA

Additional Information

• Strong work ethic and reputation for reliability and integrity

• Collaborative and adaptable team contributor

Contact this candidate