Network Engineer Customer Experience

RAGHUPAHY R Email ID:**************@*****.***

Contact No: +91-733*******

Looking for the challenging job opportunity as a Team Lead-IT in organizational environment where permit me to make use of my knowledge and to develop my professional experience as network engineer.

• A dynamic network professional with extensive knowledge of networking process & Customer experience with 11+ years of experience in telecom sector.

• Excellent experience in networking planning implementing configuring, troubleshooting and testing of networking system.

• Excellent analytical, leadership and organizational skills

• Follow up with internal teams for survey, Project work, fiber prov, EQ implementation, Node integration, provisioning teams for delivering the link as per customer requirement

• Handling customer and internal teams to deliver the link as per TAT and RFS given by customer

• Excellent in supervising the existing solution.

• Able to fulfil customer requirement as per shared timelines by coordinating with internal teams

• Able to handle the pressure situations.

• Able to work individually as well as in group.

• Excellent communication skills in written and verbal both.

• High grasping power

• Incident management skills

• Ability to work under pressure.

• Leadership and team player skill.

• Troubleshooting

• Incident manager

• Voice setups

• Customer Service

• Completion of new data link deliveries as per customer requirement

• Delivering all type of Data links by coordinating with internal teams

• Planning and Coordinating with all ISP for new MPLS, FTTH & ILL Link delivery

• Monitoring PAN INDIA operations by using internal tools.

• Need to provide RFS Date based on that Need to complete required task by coordinating with internal and external Teams

Career Objective

Career Summary

Personal Qualities

Skills Set

Key Responsibilities Handled

• Follow up with all internal teams to resolve business impact incidents Having knowledge on firewall policy rules creation.

• Providing permanent solution by coordinating with solution team

• Handling PAN India branch location incidents

• Regular monitoring on Hub location BW usage and latency.

• Follow up with internal teams for survey, Project work, fiber prov, EQ implementation, Node integration, provisioning teams for delivering the link as per customer requirement

• Follow up with customer to understand the requirement and their need date to make new link live

• Handling customer and internal teams to deliver the link as per TAT and RFS given by customer

• Coordination with field teams and Back End teams for resolving major issues to full fill customer requirement

• Good exposure on Data link testing like RFC test, Soft and Hard loop testing, through put test, speed test with different type of Testers like JDSU HST 3000 & JDSU HST 5800

• Handling OTDR for identify the fiber breaks and faults and also power levels.

• Routine monitoring of network infrastructure and maintaining up to date logs and case history.

• Managing and maintaining the Uptime as per committed SLAs.

• Managing CPD, REPEAT, & SLA for PRI, ILP, MPLS, LL products as per management Target.

• Provide 24/7 support and working on shifts.

• Worked on Escalated cases with other venders and internal Teams Investigating, diagnosing and resolve all network problems.

• Train the new L1 Engineers for router and Firewall login and configuration by using web and console.

• Network connectivity troubleshooting by using Tracert, Ping, BGP.

• Work as a part of the clients' virtual business team or individually.

• Work as a part of the both internal and external clients' extended team.

• Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements. Professional Experience

Company Name: Reliance JIO

Designation: Compliant Manager June 2023 to April 2024

• Working on Network pendency as per TAT by coordinating with internal Teams and providing latest update to customers

• Preparing data analysis and sharing NHQ for repeated issue.

• Analyzing each SR with customer repeated issue to coordinating with internal team for best customer experience

• Handling fiber Service request and UBR service request with complete of TAT given to customer and coordinating with internal teams.

• Coordinating with SAM and PM to provide the solution to customer with easiest way to handle the service.

Company Name: Telesonic Networks Limited C/o Bharti Airtel Ltd Designation: Sr Executive Started Dec 2015 to April 2023 (Team Lead – Data delivery Lead)

• Follow up with internal teams for survey, Project work, fiber prov, EQ implementation, Node integration, provisioning teams for delivering the link as per customer requirement.

• Coordinating with Fiber team for restoration of fiber faults.

• Managing CPD, REPEAT, & SLA for ILP, NLD, IPLC products as per management Target.

• Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.

• ligning field teams for completing Link testing as per customer requirement

• Investigating, diagnosing and resolve all network problems including copper and Fiber.

• Route survey, planning and implementation of optical fiber cable.

• Handling OTDR for analyzing the fiber loss, breaks and identifying the faults. OTDR trace to identify the splices connectors and where the break appears and measure the attenuation loss.

• Handling FTTH fiber provisioning and Fault, installing splitters and ONT at CPE as per customer requirement

Company Name: Essjay Erisson India Pvt Ltd. /o Reliance Communication Designation: Telecom Field Engineer April 2015 to Dec 2015

Installation, configuring, Testing and Troubleshooting of Following Switches CISCO (C34, C35, C37) HUAWEI (W4D and W2D) and NORTEL, and different ROUTERS.

Link testing and hand over the link to customer for ILP&MPLS, P2P/NLD

Network TROUBLESHOOTING and MONITORING using monitoring tools (CLARITTY, PUTTY).

Provisioning and Commissioning of circuits and new services.

TESTING of PRI, E1’s and ETHERNET using E1 tester, PRI tester, ETHERNET tester for SDH Equipment.

Link TESTING and making REPORTs using different testers.

Operation& Maintenance of UBR, DLC, Optical to Ethernet converter, MEN, EOPDH, IAD, E1 to Optical Modem.

Installation, commissioning and maintenance of STM 1, 4 SDH equipment’s (Nortel –N6100, N6700)

Involved myself in Delivering ISDN, PRI, lease line VPN & DSL Connectivity & Centrex Services

& also involved in maintaining the above services.

Adding new devices to existing fiber network.

Sharing of test reports to clients and field engineers for resolving n/w issues

Worked as Network Engineer – Network Engineer in Fixed Access Department in Addeco India Pvt Ltd (Client – Bharti Airtel Ltd), Chennai, From Dec2013 to Feb 2015

Worked as Network Coordinator - S.L.N Enterprises (Telesonic Networks Pvt Ltd Client - Bharti Airtel Ltd) Chennai, From Dec 2012 to Dec 2013

Academic

Personal Details

Date of Birth : 10-June-1989

Father’s name : P Rajappa

Gender : Male

Marital Status : Married

Nationality : Indian

Languages known : English, Kannada,Telugu, Tamil,Hindi Address : # 86, Near Maitri school, A NarayanaPura, Bangalore, Kanrnataka-560016

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge. I am also confident of my ability to work in a team. Place: Bangalore

Date: (Raghupathy R)

• B.E: Electronics and Communication Engineering, Graduation Year: 2011, Sri Nandhanam College of Engineering and Technology, Tirupattur, ANNA UNIVERSITY, Chennai. Aggregate 75%

• Intermediate (M.P.C) – Andhra Pradesh State Board Education, March-2007, M.F.C Govt JUNIOR COLLEGE, KUPPAM, Aggregate 74.9%

• S.S.C – Andhra Pradesh State Board Secondary Education, March-2004, Z. P HIGH SCHOOL KOTHAINDLU, KUPPAM.Aggregate 73.3%

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