Cybersecurity

Lorena Altamirano

858-***-**** lorena.network*outlook.com linkedin.com/in/lorenaaltamirano San Diego, CA.

OBJECTIVE

Motivated Network Assistant with solid experience in technical support, installation, configuration, and maintenance of computer hardware, software, networking equipment, and peripherals within a higher education setting. Adept at troubleshooting, managing system updates, and providing training and support to faculty, staff, and students. Seeking to contribute strong problem-solving skills and collaborative work ethic to support and enhance the campus-wide network infrastructure at San Diego Community College District.

EDUCATION OBJECTIVE

Associate of Science in Cybersecurity – San Diego City College, CA May 2025

Bachelor of Arts in Business Administration – Keiser University, FL Dec 2014

Minor: Marketing & International Business

CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS

Certificate of Performance – Network Security, SD City College Aug 2023

Pursuing: CompTIA Security+ (Exam scheduled Sep. 2025)

Affiliations: Women in CyberSecurity (WiCyS), Raíces Cyber, Latinas in Tech

EXPERIENCE

Network Assistant, San Diego Community College District, San Diego, CA 07/2025 – Current

Deployed and configured desktop PCs for District Office staff, installing OS, software, and hardware, and enabling secure network access to support seamless workflow.

Conducted weekly office walkthroughs across departments to monitor system performance, enforce IT compliance, and identify improvement opportunities.

Installed and configured network printers with DNS setup, reducing printer-related downtime by 95% and supporting users daily.

Implemented remote support tools (LogMeIn and Microsoft Intune) to manage DO endpoints.

Executed secure hard drive wiping and followed ETD protocols to sanitize and decommission 100+ drives—achieving full compliance with data privacy and disposal policies.

Managed FreshService ticketing system to log maintaining on-time resolution rate and high user satisfaction.

ITS Security + Risk Analysis Unit, San Diego Community College District, San Diego, CA 02/2025 – 06/2025

Supported district-wide information security operations, including threat detection and monitoring using Microsoft Defender, ThreatHunter, Darktrace, and Microsoft Entra.

Managed identity and access controls via Active Directory, configured MFA resets, and supported SSO integration aligned with district security policies.

Assessed vulnerability and remediation tracking, reviewing SOC 2 and NIST operational readiness.

Directed a campus-wide Cyber Awareness Event and supported vendor and compliance tracking via GRC tools (C1Risk).

IT Help Desk Specialist, San Diego Community College District, San Diego, CA 09/2024 - 02/2025

Deployed iMac and PC systems for faculty and staff, ensuring proper hardware, software, and network connectivity configuration.

Configured tools like LogMeIn, VLC Media Player, and Bluefin to support system operations and improve efficiency.

Performed troubleshooting around campus ensuring robust security and performance.

IT Refurbish Technician, Computer2kids, San Diego, CA 09/2023 - 12/2023

Refurbished hardware for donated systems, updated software, and optimized performance.

Achieved a 99.9% on-time refurbishing record and set a new record of 25 software installs per day.

Conducted component scrapping and reassembly, maintaining a clean and organized workspace.

Provided reliable and efficient technical support to underserved populations.

Student Affairs Help Desk, San Diego Community College District, San Diego, CA 08/2023 – 05/2024

Delivered personalized in-person and phone support to diverse faculty and students, ensuring prompt resolution of technical issues.

Maintained detailed records of support activities and prioritized tickets to improve response times.

Streamlined workflows and enhanced the user experience by optimizing desk and technical support procedures.

Operations Project Manager, Couples for Christ INC Monrovia, CA 08/2020 - Current

Developed and analyzed data-driven reports across eight countries, improving decision-making and operational outcomes.

Encoded data for the Global System database to support international operations.

Coordinated cross-functional teams to design and execute local projects and training sessions.

LEADERSHIP & COMMUNITY ENGAGEMENT

President & Founder – Cyber Club, San Diego City College Aug 2023 – May 2025

• Established and led the club’s transformation into official WiCyS and Raices Cyber chapters.

• Organized workshops, panels, and scholarship opportunities to promote cybersecurity education.

TECHNICAL SKILLS

Systems & Tools: Microsoft 365, macOS, Windows, Active Directory, Microsoft Entra, LogMeIn, Intune, Autopilot

Security: Microsoft Defender, ThreatHunter, Darktrace, MFA, SSO Integration.

Networking: IP & DNS-based printer setup, switch configuration, workstation patching.

Support: Freshservice, OneDrive, Dell Command Update.

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