Project Manager Data Management

TEXAS, ARLINGTON, US, ***** • ********@***.*** • 405-***-****

RHONDA ALEXANDER

Project Manager, Product Implementation, Claim and Member Systems Data Manager PROFESSIONAL SUMMARY

Dynamic Project Manager with over 14 years of experience in process optimization and agile methodologies, enhancing efficiency and stakeholder satisfaction. Proven leader in technical writing, process improvement, and data management, fostering collaboration to deliver exceptional results. Adept at managing cross-departmental projects to meet timelines and budgets effectively.

EMPLOYMENT HISTORY

PROJECT MANAGER Jan 2024 - Present

Enough Said LLC Arlington, TX

Initiated and delivered projects, enhancing client satisfaction Identified process improvements, boosting efficiency Fostered teamwork, enhancing deliverable quality

Managed timelines and budgets, providing updates

Promoted agile methodologies, increasing satisfaction MANAGER, PRODUCT IMPLEMENTATION ENGINEER Jan 2022 - Nov 2023 AETNA (Purchased by CVS Health) CT

Spearheaded medical plan execution, enhancing oversight efficiency across 17 states. Created tools to cut implementation time, improving operational efficiency. Refined project scopes through metric analysis, boosting success rates. Established tracking systems to enhance milestone accountability. Optimized processes, achieving significant timeline improvements. SENIOR PROJECT MANAGER May 2018 - Jan 2022

AETNA CT

Analyzed project metrics to identify bottlenecks, implementing targeted strategies for efficiency. Fostered stakeholder relationships, enhancing communication for successful project outcomes. Maintained project documentation, ensuring compliance and facilitating audits. Orchestrated cross-functional teams, achieving a 30% increase in project completion rates. SENIOR CONSULTANT (PROJECTS) Oct 2011 - May 2018

AETNA CT

Spearheaded ADA claim form change - Enhanced data entry, reduced processing time Authored tech specs, directed QA - Ensured seamless software updates Managed ICD code transition - Facilitated accurate claims, streamlined processes Led system projects - Improved claim handling, multi-provider acceptance Conducted research for SOP compliance - Ensured clarity in documentation EDUCATION

BACHELOR OF BUSINESS SCIENCE IN BUSINESS MANAGEMENT AND ADMINISTRATION

Jun 2013 - Sep 2019

University of Phoenix Dallas, TX

SKILLS

LEAN Six Sigma, Agile, SCRUM, Waterfall, Requirements Gathering, Project Management, Microsoft Project, Smartsheet, Quality Assurance, Product Implementation, Technical Writing, Product Development, Team Management, Process Improvement, Data Management.

Project Management Certification obtained 09/09/2019 ADDITIONAL INFORMATION

UNITED STATES MARINE CORPS VETERAN

AFFILIATIONS

Woman Marine Association

VOLUNTEERING

Mission Arlington

Tarrant County Animal Program (TCAP)

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