Driver's License Travel Advisor

Resume Of Qualifications

Deya Galal Fargali Heliopolis, Cairo, Egypt

Cell+Whats: +2 0-111*-***-***

Email: *******@*****.***

Certificates, Education & Training:

-USA. Federal Aviation Administration "Airline Transport Pilot" certificate with an SA227 type rating

-Canadian, Transport Canada, "Airline Transport Pilot" certificate with B757/767 type rating

-USA. Federal Aviation Administration "Ground Instructor" certificate

-USA. Federal Aviation Administration "Flight Instructor" certificate

-Grammar School from Bryn Offa, Wrexham, North Wales, UK

-High School from the Cairo Academy of Arts with a diploma in Theatrical Arts

-Professional Pilot training from "North American Institute of Aviation", Conway, SC. USA

-The International Computer Driver's License "ICDL" (MS Office)

-Travel Advisor training and certification by the Travel Industry Council of Ontario, Canada (T I C O)

Experience:

Sept2024 to Date

Fleet Coordinator, for Delo Transportation Services (DeloTrans Inc.) Part of the Cairo office team: 2 Mohamed Zaki Street, Nasr City, Cairo.

Duties include:

Coordination and scheduling vehicle usage and driver assignments based on operational needs. Monitor and track vehicle usage, mileage, fuel consumption, and maintenance schedules. Ensure all fleet documentation (insurance, registration, inspection) is up-to-date and compliant. Maintain accurate records of repairs, services, and inspections. Assist in the procurement and disposal of fleet vehicles. Work with vendors and service providers for maintenance, repairs, and leasing contracts.

Investigate and report on vehicle incidents, accidents, or damages. Optimize routes and schedules to maximize fleet efficiency and reduce costs. Support the implementation of fleet tracking and telematics systems. Ensure compliance with company policies and transport regulations.

Oct2023 to Sep 2024

Interpreter, for LanguageLine Solutions (LLS)

Salah El Din Tower 3 Fouad Mohey El Din, Mostafa Mahmoud Square, Mohandeseen. Cairo, 55107. Egypt

Duties include:

Receive calls from 911 emergency line

Receive calls from British Ministry of Health

Receive other calls from the legal system, and other intines When receiving these calls, I engage in English to Arabic and Arabic to English interpretation

Mar2020 to Oct2023

Travel Advisor for TUI.Co.Uk at Teleperformance,

Based in Cairo, 5th settlement, El Teseen St. Egypt

Duties include:

Receive calls from TUI.Co.Uk customers who have booked Flights, Hotels, Car rentals, Trips/Packages and/or activities, and need to Alter/Change their bookings.. such as:

-Change travel dates - change number in party -change the destination

-Change the booked hotel to another one - shorten or extend their stay

-Cancel / change car reservation

-Cancel or change flight dates

-Correct names on flight tickets

-Filing complaints about hotel or flight services

-Deal with abnormal situations like flight schedule changes and bad weather (and all the changes that follow, like hotel check in dates and rental cars pick up times etc..)

-As Customer Service Agent/Travel advisor, I also sold and reserved/booked Hotels, Flights, Car rentals, Activities and complete travel packages

-Customer success agent in the After-Travel, Complaints Department

Jan 2016 to Apr 2020

On time Performance Coordinator (OTP) and the IATA inspection preparation Team Leader for the Al-Masria Universal Airlines, Cairo Airport

Duties include:

Analysis of issues leading to late departures and/or arrivals

Revising performance of all departments involved in the flow of operations

Making recommendations (consistent with safety) to affect required change

Stressing Safety while maintaining prescribed operational time-frames.

Schedule needed training on case by case basis to rectify issues

Making changes to the company operating manual when necessary.

Coordination between all departments and management to homogenize/standardize performance of all departments to be able to pass the IATA/IOSA biannual inspections

Attend and negotiate the final IATA/IOSA inspection and proving sessions together with selected Type Captains and the Chief Pilot and Training Manager

Prepare an analysis of the final IATA/IOSA inspection in a form of reports on “sticky/tricky points” which could have caused a problem during the final IATA/IOSA inspection.

Continue to coordinate between departments in order to maintain the same “flow” which lead to renewal of the Al-Masria Universal Airlines IOSA certificate

Jan2013 to Dec2015

TICO Certified Travel Advisor for Expedia.ca at Teleperformance, based in Cairo, 5th settlement, El Teseen St. Cairo, Egypt

Duties include:

Receive calls from Expedia.ca customers who have booked Flights, Hotels, Car rentals, Trips/Packages and/or activities, and need to Alter/Change their bookings.. such as:

-Change travel dates - change number in party -change the destination

-Change the booked hotel to another one - shorten or extend their stay

-Cancel / change car reservation

-Cancel or change flight dates

-Correct names on flight tickets

-Filing complaints about hotel or flight services-Deal with abnormal situations like flight schedule changes and bad weather (and all the

changes that follow, like hotel check in dates and rental cars pick up times etc..)

-As Customer Service Agent/Travel advisor, I also sold and reserved/booked Hotels, Flights, Car rentals, Activities and complete travel packages

-…and so much more

Nov2003 to Dec2012

Export manager for Cosmopolitan Intl. Trading.

1 Al-Obor Blgds. Salah Salim St. Cairo Egypt. +2-02-240**-***

Duties include:

-Conduct Market studies.

-Find potential buyers.

-keep track of local export laws and regulations.

-Keep track of import laws and regulations of the buyer's country.

-Keep track of currency rates and its effect on overall profits.

-Read local and global trends and changes which affect buying capabilities.

-Book containers with logistics/land transport providers

-Book shipping vessels for the company

-Prepare and process shipping documents for "Letters of Credit" (L/C) and/or

"Cash Against Documents" (CAD) shipments

-Follow up with buyers to ensure satisfaction upon reception of goods..

-Negotiate and find solutions to buyer's complaints

Sep 1993 to May2003

Pilot & Instructor Pilot, For: DHL WorldWide Express. Aviation dpt. PO. Box 5741, SNAS hangar Bldg. Manama, Bahrain. Tel (+973) 322 640

Duties include:

-Flying DHL’s Aircraft on scheduled routes and charter flights, delivering DHL’s cargo/freight to destinations in the Middle East and Europe.

-Delivering diplomatic bags on request of Embassies within the GCC.

-Train pilot applicants.

Jun 1989 May 1992

Line Captain, for "New England Air Express"

7 Belver Avenue. North KingsTown, RI. 02852.USA

Duties include:

-Fly an AC67 in the North East mountainous terrain of the USA

-Fly UPS Freight/cargo on scheduled routes (Single Pilot IFR) FAR part 135.

-Fly on demand and non-Scheduled flights

-Train Pilots on new procedures and new routes.

Jan1988 to May1989

Assistant Chief Flight Instructor, and Assistant FBO Manager for North American institute Of Aviation, Conway, Sc. 29526 USA. 803-***-****

(Second of 2 times)

Duties include:

-Ground Instructor for student pilots (for all licenses and certificates

-Flight Instructor for student for all licenses and certificates

-Conduct phases of learning checks

-Deal with a multitude of administrative duties

-Flew on demand charter flights

-Conducted refresher ground and flight training for the schools’ instructors

-Conducted training of Instructor pilots when the FAA changed procedures

-Conducted training of Instructor pilots when the FAA introduced new maneuvers

Jan1987 to Dec1987

Corporate Pilot for National Computer Corporation. 102 South Main Street. Greenville, South Carolina 29601. USA Duties include:

-Fly company owned aircraft on demand bases

-Fly company owned aircraft on Charter bases

-Maintained All weather IFR operations

-Monitor maintenance schedules -- -Was on-call 24/7

-Monitor and renew all Aircraft certificates and registration.

Sep1983 to Dec1986

Flight, Ground and Aerobatics Instructor and Assistant FBO Manager for North American institute Of Aviation

Conway, Sc. 29526. USA . Tel 803-***-****.

(The first of 2 times)

Duties include:

-Classroom / Ground Instructor for student pilots for all licenses and certificates

-Flight Instructor for student pilots for all licenses and certificates

-Teaching under both FAR parts 141 part 61

-Conducting phases of learning examinations and flight checks

-Assist with all administrative issues

-Sales demonstration pilot

-Formation Flights Pilot

-Parachute drops and Aerial Photography

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