Customer Service Support

THERESA A. ECENRODE

**** ********** ******, ***********, ** 17073

717-***-**** *********@*****.***

OBJECTIVE

Seeking part time position where I will utilize my experience in customer service, administration, and advanced problem solving abilities.

EXPERIENCE

Morgan Automotive Inc., Manheim, PA

Receptionist: 02/2020 to 03/2024

Provide support to our sales team as well as all other personnel. Data entry of invoices, and all other required data. Answer phones and direct customers to the appropriate contact. Support owner and fulltime receptionist in a large capacity.

Johnson & Johnson Company, Lititz, PA

Shipping Clerk: 03/2011 to 03/2013

Provided timely communication of shipping information to carriers and distributors. Organized LTL and truckload shipments. Processed all shipping documents generated on a daily basis. Performed shipping functions through the use of the AWMS system to ensure the accuracy of all distribution shipments and the completion and release of jobs. Scheduled incoming trailers and resolved receipt discrepancies.

Hewlett-Packard/Compaq Computer Corporation/Digital Equipment Corporation, Greenbelt, MD

Business Operations Manager: 06/1981 to 12/2009

Operational support to customer service engineers, managers, and external customers. System user support to users throughout the U.S. on the Stock Control System. Supervised call center of 8 employees. Active participant of customer service committee. Administrator of all incoming and outgoing receipts, maintained accurate records, reconciled all transactions, variances, and expense material detail report. Tracked daily expense consumptions via MS Excel. .

EDUCATION

Company-sponsored Training, MS Outlook, Word, and Excel; Writing and Communication Skills; Annual Standards of Business Conduct; Hazardous Material Procurement; Customer Experience Standards; Trade Compliance Awareness; Environmental Health, Safety, and Security Policies and Standards, Greenbelt, MD

Coursework, Business Admin./Computer Science, Anne Arundel Commmunity College, Arnold, MD

Diploma, Business Studies, Central High School, Louisville, KY

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