Customer Service Continuous Improvement

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********@*****.*** * 580-***-****

LATANYA MARTIN

PROFESSIONAL SUMMARY

Dedicated professional with over 10 years of experience in childcare, customer service, and housekeeping, known for fostering

positive environments and enhancing client satisfaction. Expertise in nurturing child development, maintaining high standards

of cleanliness, and resolving customer inquiries efficiently. Committed to continuous improvement and collaboration,

leveraging strong organizational and communication skills to deliver exceptional results.

EMPLOYMENT HISTORY

INFANT TEACHER Aug 2017 - Present

Kiddie Korral Daycare Durant, Oklaboma

# Guide infants’ development through structured activities and nurturing care.

# Foster asafe, engaging environment, enhancing learning outcomes

¢ Implement individualized care plans, addressing unique needs.

4 Collaborate with parents, ensuring consistent communication,

# Track developmental milestones, providing detailed progress reports,

HOUSEKEEPER Mar 2016 - Aug 2017

Featherstone Assistant Living Durant Oklahoma

# Maintained cleanliness of 50+ rooms daily, ensuring high guest satisfaction and repeat visits.

4 Implemented efficient cleaning protocols, reducing turnaround time by over 30 minutes per room,

* Collaborated with team to manage inventory, preventing shortages and maintaining supply levels.

# Addressed maintenance issues promptly, minimizing guest complaints and improving service quality.

CUSTOMER SERVICE REP Sep 2015 - Mar 2017

Alorica Remote

Resolved customer inquiries, enhancing satisfaction and retention,

Handled high-volume calls, achieving top performance metrics.

Utilized CRM systems to streamline communication and support

Identified and addressed client issues, improving service delivery.

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Collaborated with team to implement solutions, boosting efficiency.

SKILLS

Data Organization, Customer Service (Experienced), Time Management, Organizational Skills, Analytical Skills,

Child Development, Nurturing Care, Conflict Resolution, Multitasking, Quality Control, Training.

EDUCATION

EXECUTIVE ADMINISTRATIVE ASSISTANT Aug 2016 - May 2017

Kiamichi Technology Center Durant

HIGHSCHOOL DIPLOMA Aug 1996 - May 2000

Colbert High school

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