Administrative Assistant

Lorraine Thibodeau

Administrative Support Specialist

*******************@*****.*** 403-***-**** Calgary, AB CORE STRENGTHS

● Accurate, high-volume entry

and organization of digital

and paper files using

modern systems.

● Clear, courteous, and

efficient interaction with

clients and coworkers across

phone, email, and in-person

settings.

● Skilled in MS Office, Google

Suite, SAGE Accounting, and

FOIP-compliant systems.

● Fast learner who thrives in

contract roles, quickly

adjusting to new teams,

systems, and expectations.

● Experienced in documenting

procedures and improving

efficiency through internal

training guides and system

transitions.

● Trusted with confidential

information and known for a

strong moral compass in

sensitive environments.

PROFESSIONAL EXPERIENCE

Administrative Support Specialist

Rockwell Automation (INCONMA LLC), Calgary, AB,

contract May 2025- September 2025

Overseeing restructuring of Calgary office space,

communicating with stakeholders, construction

and electrical workers, landlord of commercial

property and staff on site. Answering questions

regarding space being renovated, sorting mail,

overseeing courier deliveries sent and incoming,

maintaining office and kitchen supplies, moving

furniture to other rooms, relaying messages via

MS Teams or email.

Deputy Returning Officer - Elections Canada-Gov of Canada, Calgary, AB, April 28, 2025

Used careful attention to detail and clear

communication to verify voter identity, track

records, and ensure secure, accurate ballot

handling.

Junior Estimator - Morrison Homes (Friday

Professional Group), Calgary, AB, Contract,

March-April 2025

Accurately and efficiently filed over 6,000 quotes and repriced 500+ housing documents using

Timberline and SAGE Accounting software.

Administrative Assistant - Gov. of Alberta, Children and Family Services (Friday Professional Group),

Calgary, AB Contract, December 2023–June 2024

Streamlined daily data imports of 100–200 files by applying process efficiency and digital accuracy;

supported smooth system transitions and trained

team members to adopt updated workflows.

Receptionist Express - Whissell Contracting

(Express Contracting), Calgary, AB Contract, March 2023

Maintained a high-functioning front desk by

managing calls, mail, supply inventory, and visitor tracking with precision and professionalism to

support daily office operations.

Merchandising Representative - Cabela’s and

Bass Pro Shops (Kelly Services), Calgary, AB,

Contract, April-September 2023

Used visual merchandising and customer insight

to design sales-boosting displays; ensured

accurate processing of returns, credit memos,

and document submissions through strong

attention to detail and workflow accuracy.

Administrative Assistant - PepsiCo (MaxSys

Staffing and Recruiting), Calgary, AB, Contract, June to July 2022

Delivered reliable scheduling and clerical support to the branch manager; processed waybills

accurately and coordinated order booking and

inventory to maintain smooth daily operations.

Administrative Assistant - R. Thibert (MaxSys

Staffing and Recruiting), Calgary, AB, Contract - May 2022

Handled all front-line communication with clarity

and professionalism; arranged couriers, tracked

inventory, and coordinated timely office supply

orders to support team efficiency.

Lorraine Thibodeau

Administrative Support Specialist

*******************@*****.*** 403-***-**** Calgary, AB PROFESSIONAL EXPERIENCE

Recruiter MaxSys - MaxSys Staffing and Recruiting, Calgary, AB, Contract, June-July 2023 Conducted intake interviews with clarity and empathy to assess client needs; organized candidate files for easy team access and delivered consistent front-line service across in-person, phone, and email channels.

Customer Service Representative - ONE Transport Group, Calgary, AB October 2018-January 2020

(part-time)

Resolved 70+ daily customer inquiries by delivering clear, solution-focused support; provided accurate shipping estimates and tracked logistics across phone and email channels to ensure smooth order flow. Legal Assistant & Document Specialist - Masuch Law LLP, Calgary, AB. May 2015-January 2017

(Contract-Part time)

Produced high-quality legal correspondence and invoices by transcribing dictation with accuracy and upholding firm standards in formatting, clarity, and compliance EDUCATION & CERTIFICATES

Certificate in Mindfulness - Gale Course-Calgary Public Library September 2025 Introduction to AI -Certificate Gale Course-Calgary Public LIbrary September 2025 Humanities 103 & 105 – St Mary’s University, Calgary, AB (2019–2020) Communications Management – University of Calgary (1989–1990) Human Behaviour in Organizations – University of Calgary (1988–1989) CURRENTLY STUDYING

Gale Course-Calgary Public Library courses

● Keys to Effective Editing (September-October 2025)

● Administrative Assistant Fundamentals (September-October 2025)

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