Sales Agent Insurance

Natalyia Gomes

***********@*****.*** • 956-***-**** • https://www.linkedin.com/in/natalyia-gomes-2676761a6/ EXPERIENCE

Exact Medicare, Senior Benefits advisor

**** - *******

Guided Medicare beneficiaries in navigating complex healthcare coverage options with empathy and precision. By identifying coverage gaps and presenting tailored solutions, I helped clients gain confidence in their healthcare choices. Leveraging CRM tools and a client-first approach, I improved retention by 15% and boosted conversion rates by 25%. My dedication to simplifying Medicare presentations and proactively addressing client concerns reduced objections by 30%, ensuring a seamless enrollment process.

eHealth, Insurance Sales Agent

2021 - 2023

Transformed the client experience by personalizing Medicare plans, focusing on clear communication and relationship-building. My approach not only increased customer satisfaction but also resulted in improved client retention. I developed training modules to stay ahead of industry trends and mentored team members, leading to a 20% increase in productivity and a high-performing work culture.

AON, Training Specialist

2020 - 2021

Redefined training delivery by creating engaging e-learning content and conducting workshops in sales and customer service. This approach enhanced team performance and customer satisfaction scores. I implemented a Learning Management System (LMS) to improve accessibility, which significantly boosted training completion rates. Through personalized coaching, I streamlined onboarding processes and helped teams meet performance goals more effectively. NexRep, Learning & Development Coordinator

2017 - 2019

Streamlined executive scheduling and optimized office operations, saving significant time and costs. My organizational systems improved document accessibility and reduced retrieval times, while my attention to detail in preparing reports and presentations supported better decision-making. Coordinating travel and event logistics further enhanced team efficiency and morale.

, Administrative Assistant

2015 - 2017

EDUCATION

Penn FosterBusiness

• 2016 - 2018

SKILLS

Learning Management Systems (LMS) • E-Learning Tools • Articulate Storyline • Adobe Captivate • Microsoft Office Suite • Word • Excel • PowerPoint • Video Conferencing Platforms • Communication Natalyia Gomes - page 1 of 1

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