Customer Service

Russell Murray

Woodbridge, VA *****

Email: ************@*****.*** Phone: 571-***-****

Professional Summary

Dependable and versatile professional with 30+ years of cross-industry experience in hospitality, logistics, warehouse operations, and general labor. Strong customer service background with a track record of adaptability, teamwork, and dedication. Authorized to work in the U.S. and open to relocation.

Work Experience

Brand Ambassador (Beer & Wine Sampling)

Product Connections – Woodbridge, VA July 2024 – February 2025

- Conducted in-store alcohol sampling events at local Target locations.

- Promoted brand awareness and educated customers on beverage products.

- Maintained compliance with alcohol handling guidelines and engaged shoppers professionally.

Flagger / General Laborer

Labor Finders – Northern VA 2022

- Directed traffic and ensured safety for work crews at construction and roadwork sites.

- Followed safety protocols and worked effectively in varying weather conditions.

- Assisted with setup, cleanup, and site logistics.

Bartender

Levy Restaurants – Washington, DC June 2021 – October 2022

- Delivered excellent service in a busy sports and entertainment venue.

- Mixed and served drinks, built rapport with patrons, and maintained an orderly bar.

Truck Driver

Heartland Express – North Liberty, IA August 2017 – January 2018

- Operated a 53’ tractor-trailer transporting freight nationwide.

- Maintained compliance with DOT regulations and safety procedures.

Truck Driver

CR England – Salt Lake City, UT October 2016 – May 2017

- Conducted long-haul deliveries throughout the lower 48 states.

- Ensured cargo integrity and timely deliveries.

Self-Employed Caregiver & Handyman

Reno, NV & Alexandria, VA January 2009 – September 2016

- Provided full-time care for family members while managing a lawn care and handyman business.

- Performed property maintenance, basic home repairs, and landscaping services.

Bartender

Fitzgerald Casino – Reno, NV July 2008 – October 2008

- Served beverages in a high-volume casino setting.

Janitor

Carson Adult High School – Carson City, NV June 2007 – May 2008

- Performed custodial duties ensuring cleanliness and safety of school facilities.

Warehouse Associate / Material Mover

Sierra Staffing – Reno, NV January 2004 – December 2004

- Moved, packed, and shipped inventory; maintained organized stock areas.

Bartender

Duds 'N Suds – Reno, NV November 2002

- Served drinks and provided a welcoming atmosphere in a combined laundromat/bar.

Bartender

Nugget Casino – Sparks, NV February 2000 – February 2001

- Mixed and served drinks for casino patrons in a high-traffic environment.

Warehouse Manager

Impressions Marketing Group – Lorton, VA June 1997 – February 2000

- Oversaw order picking, packaging, and shipping operations.

- Ensured accuracy and timeliness of all warehouse functions.

Education

High School Diploma

Skills

Bartending & Customer Interaction, Commercial Driving & Freight Handling, Warehouse & Inventory Operations, General Labor & Flagging, Construction Site Support, Landscaping & Facility Maintenance, Basic Carpentry, Plumbing & Electrical, POS Systems (Micros), Beverage Sampling & Brand Promotion, Forklift & Electric Pallet Jack Operation, Delivery & Shipping/Receiving, Customer Service & Sales Support

Certifications & Licenses

• Electric Pallet Jack Certification

• CDL (Class A – Expired)

Military Service

United States Army

E3 March 1986 – February 1989

Honorable discharge

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