Customer Service Data Entry
Resume:
X Phillips _Felicia_Resu... Q &
Felicia Phillips
*** ********* ****** *** * * Memphis, TN 38116 » 901-***-**** + *******************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional backed by 15+ years of healthcare experience. Able to coordinate
workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and
guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
* High Academic Honors Recognition / Dean's List / Honor Roll.
* Ultimate Medical Academy — HIPAA Essentials for Healthcare Professionals Certificate.
* Communication and customer service skills necessary to deal effectively with patients and healthcare
providers.
* Cooperative team player, equally effective and self-motivated working independently.
* Communication Platforms — Zoom
* Microsoft Office Applications — Word, Excel, PowerPoint Type 42 WPM with 10-key data entry skills.
KEY QUALIFICATIONS
Medical Administrative Assistant « Medical Terminology + Medical Transcription + Patient Processing « Patient
Registration Medical Records Management « Check In « Check Out « Data Entry + Release of Information +
HIPAA Compliance
Medical Laws & Ethics » CMS 1500 Claim Form = Billing Cycle « Claims Appeal Process « Medical Billing
Knowledge
Third Party Billing Medicare » Medicaid HMO « PPO « Basic Coding Skills for ICD-10 & CPT
Insurance Verification + Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences — Medical Administrative Assistant,
2024
WORK EXPERIENCE
Access Home Healthcare - Memphis, TN 12/2016 -
11/2019
Home Health Aide
* Assisted with activities of daily living - mobility, personal hygiene, and feeding
* Documented services provided, patient condition, and changes in patient behavior.
* Kept household clean and organized, ran errands, and prepared and served meals.
* Respected and safeguarded patient's privacy.
Private Duty Care ~ Bristol, TN 11/2013 - 01/2016
Certified Nursing Assistant (CNA)
* Performed duties in accordance with safety and infection control procedures
* Provided assistance with personal hygiene, feeding, and ambulation, and monitored vital signs.
* Documented patient activities and condition and promoted an environment of care.
+ Abided by HIPAA guidelines to ensure patient privacy and confidentiality
Aid and Assist at Home ~ Bristol, TN 08/2010 - 07/2013
Home Health Aide
* Maintained a safe, secure, and healthy environment,
Assisted with activities of daily living — personal hygiene, mobility, and feeding
Handled light housekeeping duties, prepared meals, and ran errands.
Documented patient condition and activities and any changes to patient care plan.
Ensured confidentiality and privacy standards of protected health information.
Contact this candidate