Customer Service Call Center

Deborah L. Barr

***** ******* ***** *********** ** 33542 • 386-***-**** • ******.**.****@*****.***

Top-performing administrative clerical support professional with excellent customer service knowledge, communication skills and experience completing complex office tasks within assigned deadlines. Possesses strong history of company loyalty, willingness to proactively gain skills necessary to work cross-functionally and contribute to teams throughout the organization.

Professional Experience

Proctor Loan Protector/TEKSystems Daytona Beach, FL April 2024 – September 2024

Call Center Representative

Accept inbound calls from customers/clients of NewRez/Shellpoint Mortgage.

Provide excellent customer service to administer and resolve customer inquiries.

DaVita Labs Deland, FL December 2022 – April 2024

Lab Customer Support Representative

Monitors volume & responds professionally and knowledgeably to outbound calls.

Follows established procedure for reporting urgent lab results for patients.

SYKES/Sitel Corporation DeLand, FL January 2021 – December 2022

Customer Service Representative

Accept inbound calls from customers of – Capitol One, PNC Credit Card Services and Chase Bank/Expedia

Process payments, answer questions and inquiries, provide detailed information, troubleshoot problems, and file complaints regarding the company’s products and services.

Kingspan Insulated Panels DeLand, FL March 2017 – July 2020

Project Coordinator

Receive and process orders using various programs, including SAP, Salesforce, Microsoft Outlook, Excel and Word.

Work closely with upper management to ensure that each project is on schedule, as well as other departments for drafting and technical support

Communicate status of each project to customer including fabrication and shipping schedule

Rinker Materials DeLand, FL Aug 1996 – Aug 2014

(formerly Hanson Pipe & Precast)

Administrative Support Clerk

Communicated and collaborated with customers and sales personnel

Planned and coordinated daily production schedule for manufacturing and coordinated delivery appointments with customers

Demonstrated the ability to work flexibly and multi-task in a diverse environment.

Maintained database and spreadsheet information as well as word processing for various reports using Oracle, Microsoft Excel and Microsoft Word programs.

Education

DeLand High School Business Education - Diploma 1984

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