Claims Management Continuous Improvement

Chris Bryant, Claims Manager

Peoria, AZ, 317-***-****, ********.**@*****.***, http://www.linkedin.com/in/chris-bryant-cpcu- 3214999

SUMMARY Dynamic Claims Manager with over 27 years of experience in property and casualty claims management. Proven track record leading teams, achieving a

$500K binding authority, and significantly reducing financial deficiencies by

$100K through process optimization. Exceptional ability to develop strategic initiatives and boost team performance, driving outstanding customer satisfaction. Eager to leverage expertise in claims operations to deliver superior results and foster collaboration within a high-performing team. WORK EXPERIENCE

08/2006 – 11/2023 Fire Proximity Claim Manager, State Farm Insurance Phoenix Arizona Spearheaded a team of twelve claim specialists, enhancing operational effectiveness and elevating service delivery standards. Formulated strategic initiatives while overseeing both internal and external claims departments to optimize workflow.

Streamlined litigation claims with consultants and corporate legal counsel, improving efficiency for fire property and casualty claims. Supervised 40 independent adjusters and 10 reinspectors virtually, consistently maintaining performance indicators (KPIs). Coordinated resource allocation for disaster response across multiple states, ensuring timely assistance and support.

Facilitated team development through effective coaching methodologies to maximize productivity and morale.

Co-managed recruitment efforts across Texas and Arizona, overseeing interview processes and salary negotiations to attract top talent. Enhanced collaboration and consensus-building across teams by fostering a cohesive enterprise environment.

Achieved exceptional customer experience ratings and exceeded service- level objectives by leading a high-performing team of 12 employees and three to five independent contractors.

Championed career growth and professional development, successfully advancing five employees over four years.

Executed a dynamic staffing initiative to identify and recruit top candidates for State Farm Enterprise.

Cultivated exceptional collaboration by supervising both physical and virtual teams comprising over 30 direct reports.

Secured favorable outcomes in Examination Under Oath (EUO) proceedings through effective coordination with defense counsel. Established industry-leading standards in property claims management with binding authority of $500K, setting a benchmark of excellence. 02/1993 – 07/2006 Fire Reinspector, State Farm Insurance Indianapolis Indiana Directed reinspection feedback discussions with team managers and claim specialists to drive collaboration and enhance process improvement efforts.

Managed and trained internal quality assurance teams, ensuring high performance across claim specialists and external vendors. Provided strategic guidance on claims-handling procedures, significantly enhancing team efficiency.

Cultivated communication and satisfaction, building long-term relationships with policyholders and agents.

Optimized claim management processes by implementing continuous training initiatives, maintaining low inventories and increasing first-contact settlement success rates.

Improved contractor service performance and reliability through refined procedures developed in collaboration with third-party providers. Contributed to the development of the Enterprise Claim Platform through effective cross-departmental collaboration.

Trained new claim specialists on procedures and protocols, significantly enhancing the onboarding process's efficiency.

Achieved a $100K reduction in financial estimatics deficiencies by identifying trends and streamlining assessment scoping items for claims specialists.

Previously served as Senior Agency Field Specialist. EDUCATION

1986 – 1990 Ball State University

Bachelor of Science, U.S History

Muncie

SKILLS P&C Claims Management Risk Assessment & Mitigation Regulatory Compliance Quality Assurance

Policy Development Complex Claims Resolution

Data Management Documentation & Reporting

Project Management Root Cause Analysis

Stakeholder Engagement Operational Leadership

Organizational Skills Computer Skills

CERTIFICATES Charter Property Casualty Underwriter CPCU The Institutes, Malvern, PA

Certificate of Achievement Lean Six Sigma

Villanova University

Contact this candidate