Store Manager Customer Service

Howard Markley

********@*****.*** 702-***-****

Address

**** ********* ******* **

Las Vegas

89032

Usa

Profile

Store Manager of 10 local casino

Experienced store manager with expertise in inventory management, sales strategy development, operational cost reduction, merchandising techniques, and resource allocation. Passionate about exploring distant lands, reading, photography, music, and sports. Seeking a position as a bartender/manager to utilize my skills and continue to grow professionally in the hospitality industry.

Work Experience

NRSI DBA Dotty’s Las Vegas Usa

Store manager

04/2019 – present

Oversaw daily operations of a high-traffic retail store, leading a team of 69 employees to achieve sales targets and maintain exceptional customer service standards. Implemented effective inventory management strategies to optimize stock levels and minimize shrinkage.

Achieved a 15% increase in annual sales by restructuring promotional strategies and enhancing customer engagement through staff training and improved service delivery.

Reduced operational costs by 10% through the implementation of efficient scheduling and resource allocation, while maintaining high employee satisfaction scores of 90% or above.

Enhanced store merchandising, resulting in a 25% increase in foot traffic and a boost in conversion rates by 20% within six months of redesigning product displays.

Skills

Inventory Management Professional

Sales Strategy Development Professional

Operational Cost Reduction Professional

Merchandising Techniques Professional

Resource Allocation Professional

Customer service expertise Professional

Inventory management Professional

Team leadership Professional

Profit maximization strategies Professional

Strengths

Leadership Team Management Customer Service Orientation Problem-Solving Adaptability Leadership, Customer service, Inventory management Strategic planning, Team development, Performance evaluation

Hobbies

Exploring distant lands Getting lost in a good book Capturing moments Feeling the music Every kind of sport

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