Information Technology Quality Assurance

ZAMOKUHLE MBALI MTHETHWA

Ivory Park Ext **,

House No. 14750,

Maziya Street,

1693

Contact Number: 072-***-****

Email: ****************@*****.***

OBJECTIVE

Highly motivated and goal-oriented IT professional with an advanced diploma in Information Technology (IT) specializing in Communication Networks. Proficient in information system analysis, Test analyst, Quality assurance, computer programming, and network services, including configuration of internetworking devices such as routers, switches, servers and ensuring that high quality products are delivered without bugs or defects. Skilled in troubleshooting network issues involving DNS, TCP/IP, OSI model, traceroute and Supporting Applications. Possess strong communication, analytical, and problem-solving abilities with a commitment to achieving successful project outcomes. Seeking Junior-level or intermediate position to apply my skills and add value within a progressive organization.

PERSONAL DETAILS

Date of Birth : 1999/11/26

Marital Status : Single

Gender : Female

Nationality : South African

EDUCATION

Advanced Diploma in Information Technology (Communication Networks)

Tshwane University of Technology

Year: 2023

Grade: Average

National Diploma in Information Technology (Communication Networks)

Tshwane University of Technology

Year: 2021

Grade: Average

National Senior Certificate (Matric)

King Dinuzulu High School

Year: 2016

Grade: Bachelor Pass

CERTIFICATIONS & TRAINING

Salesforce Certified AI Associate

WORK EXPERIENCE

IT Technician - EOH Company

June 2021 - August 2021

Install desktop and laptop computers with authorized software.

Log and track support calls via the incident and problem management database.

Perform system upgrades and support IT infrastructure, including backups and antivirus management.

Test Analyst Intern-HCL Technologies

June 2020-May 2021

Execute manual and automated test scripts based on system specifications

Contribute to the creation of and maintenance of test cases

Query database to validate test data and application behavior

Identify, document and report defects

Maintain test documentation, including test plan and test results

SKILLS

API testing

Selenium

Network Troubleshooting (DNS, TCP/IP, OSI Model, Traceroute)

Network Configuration (Routers, Switches, Servers)

Programming Languages (C++, Python, Java, HTML, Linux,SQL)

IT Infrastructure Support (NonStop/Tandem, Prognosis, Xypro)

Service Now tool

Cloud Technologies (Microsoft Azure, CRM)

Project Management and Reporting

Documentation and Technical Writing

Agile methodology

CI/CD pipeline

Agile tools Jira and confluence

Devops

Communication, Collaboration, Time management, Critical thinking and Interpersonal

REFERENCES

Kgothatso Makaleng

Senior Test Analyst

Contact: 066*******

Mapundu Z

Lecturer, Tshwane University of Technology

Contact: 012 382 926

Contact this candidate