Business Analyst Technical
Resume:
CHARLES W. MENARD
Glen Ellyn, IL *****
*********@*********.***
linkedin.com/in/charlesmenard
SUMMARY
A versatile Electrical Engineer with abilities to work individually as well as a team member to bring a final product to completion with quality and on time with the following diverse extensive experience:
Business Analyst/Systems Engineering, writing requirements, and problem solving related to the system as a whole
Software Development, C/C++ on Unix environment, SQL, familiar with other languages
Hardware Design and Development with Electronics and various components.
TECHNICAL SKILLS
Analyst: Using SQL (Oracle), other analyst tools such as Excel, Word, Visio
Software: C/C++ on Unix Environment, SQL (Informix), Sun and H.P. workstations, networking, IPC real time
distributed processing, SDLC
Protocols: Cellular Infrastructure CDMA Softswitch, GSM/GPRS/UMTS Cellular Base Stations, TCP/IP
Hardware: Design of Electronics using Digital including Microprocessor components, Analog, RF, Power
circuitry
Process and Tools: Agile (CA Rally), DOORS, UML, Clearquest, Clearcase, Microsoft Office
WORK EXPERIENCE
EVOLENT HEALTHCARE SERVICES, Chicago, IL 2021 to 2021
Evolent Health is a company that provides technology and services to healthcare providers and payers, with a focus on helping them transition to value-based care models. They offer solutions for health plan administration and population health management, as well as specialized care management services in areas like oncology, cardiology, and musculoskeletal conditions.
Business Technical Analyst 2021 to 2021
MCDONALDS CORPORATION, Chicago, IL (True Group Consultant) 2020 to 2021
The leading global foodservice retailer with over 36000 restaurants in more than 100 countries around the world.
Business Technical Analyst 2020 to 2021
As Business Technical Analyst: Project 1: Fully analyzed and tested McDonalds store data in markets (countries) around the world for the Global Restaurant Operations Improvement project in the Global Data & Analytics group. Learned the function/meaning of the data in the context of the project. Testing done by querying various databases using SQL as a tool. Management was pleased with my effort and my ability to come up to speed quickly while working remotely to be fully functional in my role as a technical analyst. Project 2: Ground breaking project to be 80% of McDonald business in their restaurants. Wrote process documents used by operations; Analyzed store and menu item data to improve/cleanup; Hosted various national Co-op meetings to bring them up to speed for the project and help put a process in place.
OPTUM RX (UNITED HEALTH CARE), Schaumburg, IL 2015 to 2019
A leading provider of pharmacy benefit management (“PBM”) services and technology solutions. OptumRx is UnitedHealth Group’s free-standing pharmacy care services business.
Business Systems Analyst 2016 to 2019
As Business Systems Analyst: Wrote functional requirements for a product that our group developed and maintained; as well as their main PBM software system (RxClaim). Many accolades received by management for testing performed on system before production deployment as well as problems found during troubleshooting the live product.
Sole production support analyst for product that our group developed and maintained.
Senior Business Analyst (consultant) 2015 to 2016
As Business Analyst: Wrote functional requirements for their main PBM software system (RxClaim). Hired for the Health Exchange reprocessing of claims project (9 months plus phase 2). Testing performed on system before production deployment.
Charles W. Menard Page Two
AETNA/COVENTRY HEALTH CARE, Downers Grove, IL 2007 to 2014
A diversified national insurer in the United States. Coventry operates health plans, insurance companies, network rental and workers’ compensation services companies.
Senior Business Analyst/Developer
As a Senior Applications Analyst/Developer, designed, developed and provided analysis of healthcare related software and systems.
As Business Analyst: Wrote and modified systems requirements to create new features and enhancements and correct problems for the Business and Development which improved the product. Approximately 40% reduction
of production support
As Business Analyst: led discussion between the business and development, setting up and assisting test plans for the business and development, seeking continual improvement of the product. Praised by the business for exceptional effort and quick turn around of problems reported by the business.
Provided application programming development of primarily back end functionality. Software - Design, Development, Analysis, Testing, Support.
Languages - C, SQL (Oracle), PL/SQL, Embedded SQL in Pro C language in Unix Environment.
MOTOROLA INC., Schaumburg, IL 1999 to 2007
A leader in the design and manufacture of high technology communication products for industrial, commercial, & consumer markets
Systems Engineer(Business Analyst), Arlington Heights, IL 2004 to 2007
In this Senior Staff Engineering position, wrote and modified systems requirements for a CDMA Cellular Softswitch Switching System as well as GSM Base Stations. Corrected system wide problems by leading as a Systems Engineer.
Wrote and modified systems requirements to create new features and correct problems for customers and Development which improved the product. Recipient of Bravo Award.
Led daily problem report assessment meeting with company world wide groups which assessed and ranked problems for nature, severity and component.
Led discussion on system wide problems which required resolution from all groups: Systems, Engineering, Development, Test, Customer Support, Product Management which improved the product and provided a more streamlined process to follow.
Created, organized and maintained a Single Point of Contact into Systems Engineering for field problems by filtering problems through a created list of experts which produced a more efficient and streamlined process.
Systems Engineering lead for a new radio fitted into legacy systems which required collaboration from Hardware and Software Development and Project Management. Provided Equipment Planning Guide document modifications, weekly status and meetings, an availability report, all which produced a quick and less costly upgrade to third generation cellular operation from legacy systems.
Enhanced and upgraded Equipment Planning Guide documentation for customers by performing lab tests with Development for the improvement of customer site configuration.
Lead Software Developer, Arlington Heights, IL 1999 to 2004
As a Software Development Team Leader, designed and developed software for Cellular Infrastructure Phone Systems.
Led teams for Software Projects for Cellular Infrastructure Phone Systems which were completed on time and exceeded quality expectations.
Provided Real Time Embedded system programming for GSM/GPRS/UMTS (2.5/3 generation) Base Station Cellular Infrastructure Phone Systems.
Using Software, executed Full Life Cycle Design & Development from Requirements to support for final test. Recognized by management for technical presentations.
Languages - C in Unix Environment on Sun Solaris Workstations for embedded operation systems.
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COMNET INTERNATIONAL, Lisle, IL 1997 to 1999
A Lucent spin-off company, a producer of telecommunication products related to the maintenance of land line switches
Software Developer (Member of Technical Staff)
As a Software Development Team Leader, designed and developed software for land-line telephone switches.
Direct interaction with major telecom customers to continue development of first generation Lucent Products. Conducted technical presentations recognized by management and customers as well.
Provided product cost estimates to management.
Provided application programming development interfaces with switching systems & telephony, client/server environment. Recognized by management for bringing my knowledge of the software development process in helping to create a new process for the development group.
Software - Design, Development, Analysis, Testing, Support.
Languages - C, SQL (Informix) in Unix Environment on HP Workstations.
Programming Methods - Real Time Distributed Processing, TCP/IP Networking, IPC.
EDUCATION
B.S.E.E., Purdue University, West Lafayette, IN
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