Customer Service Representative
Resume:
Martanea Dancy
Phoenix, AZ *****
**************@*****.***
Willing to relocate: Anywhere
Work Experience
Hostess/Server
Longhorn Steakhouse-Phoenix, AZ
June 2024 to January 2025
• Greeter
• Seater
• Busser
• To go’s
• Ran food
• Lead
Assistant Manager
Arby's-Phoenix, AZ
August 2023 to June 2024
Promoted to assistant manager
Paper work
Run shifts
Delivery orders
FL cashier
Back line/cook
Drive-thru
Prep
Quiktrip Clerk
QuikTrip-Phoenix, AZ
April 2023 to November 2023
• Kitchen clerk
• Stocker
• Cashier
Customer Service Representative
Maximus-Phoenix, AZ
January 2023 to July 2023
Answering inbound calls
Health insurance agent
Medicare/marketplace
Health Care Specialist
Banner Health-Mesa, AZ
June 2022 to January 2023
• Data Entry
• Inbound/outbound calls
• AppoScheduler
Inbound Customer Service Representative
Consumer Cellular-Phoenix, AZ
October 2021 to June 2022
• Answer inbound calls.
• Set up phone service.
• Activate SIM cards.
• Troubleshooting
Fulfillment Associate
Amazon-Phoenix, AZ
August 2019 to January 2021
Receives products using frequency scanners pull and unload containers.
● Adding appropriate labels for shipping location.
● Inspecting all shipping items and placing them into boxes. Circle K Cashier
Circle K-Phoenix, AZ
June 2019 to September 2020
• Cashier
• CSR
• stocker
Paralegal
Lexington Law Firm-Phoenix, AZ
February 2019 to July 2019
Answering high inbound calls.
● Responsible for going over clients cases
● Responsible for collecting payments.
● Responsible for setting up clients disputes
Customer Service/ Cashier
Wal-Mart-Phoenix, AZ
March 2017 to January 2018
Answering inbound calls as well as face to face customer assistance.
● Assisting other associates across the store as needed
● Meet and greet customers and answer questions as needed. Inbound Service Representative
Empereon-Phoenix, AZ
April 2016 to March 2017
Answering high call volume of incoming calls
● Responsible for resolving customer inquiries via phone, email, resolving, and communicating resolutions under direct supervision, as well as processing payments over the phone
● Responsible for delivering consistently excellent customer service over the phone and in writing
● Responsible for researching and diagnosing customer disputes
● Responsible for meeting service level goals and providing follow up as needed Education
High school diploma
Polaris High School-Phoenix, AZ
Skills
• Great understanding of the customer service policy
• Customer service (9 years)
• Able to learn new task quickly and accurately (9 years)
• Attention to detailed information (9 years)
Certifications and Licenses
ServSafe
May 2023 to May 2028
Food Handler Certification
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