Operations Supervisor Senior
Resume:
Herald Martin
Rockford, Il, *1107
*********@*****.***
Experienced Operations Leader Cash-in-Transit & Treasury Services
Results-driven professional with 19+ years of progressive experience in the cash-in-transit industry, specializing in operational management, treasury services, and team leadership. Proven track record of career advancement from Treasury Officer to Senior Operations Supervisor within the Caribbean’s largest CIT company. Skilled in process improvement, risk mitigation, regulatory compliance, and leading high-performing teams in fast-paced, high-security environments. Committed to operational excellence and delivering exceptional service standards.
Experience
Automotive Technician
Walmart Gulf Shores, AL
March 2024 – July 2025
Automotive Service writing
Greeted customers and accurately logged service requests into the computer system
Liaise with and advise customers on suitable products and services to meet their needs
Performed lubricant changes, tire installations, and repairs with attention to safety and quality standards
Operations Supervisor
Beryllium Limited (Formerly Guardsman Armoured Ltd.) Kingston, Jamaica
Mar 2004 – Nov 2022
Designated Senior Operations Supervisor prior to voluntary departure, recognizing leadership and operational expertise
Led and supervised a team of supervisory staff, ensuring effective coordination and performance management
Initially hired as a Treasury Officer and promoted five times into leadership roles, including Treasury Custodian, Assistant Team Lead, Team Lead, Operations Supervisor, and Senior Operations Supervisor
Managed daily operations of largest cash-in-transit company in the Caribbean
Managed resources, personnel, fleet to meet company goals
Completed timely courier pickups, deliveries, and ABM servicing and balancing, ensuring accuracy and efficiency
Managed international courier operations, overseeing the secure and compliant transport of high volumes of mixed currencies for clients within the Caribbean and the United States
Education
Diploma Computer Systems Technology
Vector Technology Institute Kingston, Jamaica
August 2011
Proficiency in productivity programs including Microsoft Office
Gained practical experience with project management methodologies and techniques
Developed familiarity with research methodologies and techniques
GED
Coastal Alabama Community College Gulf Shores, AL
May 2024
Technical Skills:
Microsoft Office
Tire/ Rim installation, Motor vehicle oil change, and Motor vehicle headlight restoration
Soft Skills:
Communication (written and verbal)
Leadership (10+ years in leadership roles)
Certifications
Data Entry HEART trust NTA Jamaica Feb 2000
Customer Service NCTVET Jamaica Jan 2001
Supervisory Management Techniques Professional Trainers Institute Jamaica Sep 2012
Leadership Essentials for Supervisors Guardsman Armoured Limited Jamaica Aug 2013
Top Performer Operations Supervisor- 2nd Place Guardsman Armoured Limited Jamaica Dec 2015
Supervisory Management JEF Jamaica Jan 2017
Industrial Security Operations Level 1 Guardsman Group Jamaica Dec 2017
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