Data Entry Home

AMANDA L. HILL

**** ******** ***. #*

Middleton WI 53562

****.*****.**@*****.***

To obtain a work from home Data Entry position in which I’m given the opportunity to increase my skills.

EXPERIENCE

10/2004 – 5/2022

RECEIVABLES OPERATIONS MANAGER, AMERICAN FAMILY INSURANCE

EAST REGION REMITTANCE PROCESSING DEPT. – MADISON, WI.

Allocate staff to maximize talents and resources available through weekly and monthly scheduling as well as daily workload management

Mentor and coach employees in all aspects of the decision-making process

Proactively identify opportunities to improve services provided by department

Collaborate with other departments and regions to maximize customer service provided by department

Utilize leadership skills to engage employees through open communication, sharing and honesty

Successfully implemented a co-management approach in department which is focused on utilizing and building upon strengths of both managers

Regularly meet with employees (up to 15) to review employee performance, praise the positives and encourage improvement in their jobs while preparing them for their next career aspiration

Provide hands on assistance to employees when needed to meet deadlines and maintain a positive cohesive team environment

Practice and teach the American Family’s Mission, Vision, and Values

Facilitate department tours

Drives continuous process improvement through Lean strategies

Manage incoming payment to ensure deposits (up to $15,000,000 daily) are completed and balanced by end of day deadlines

6/2002-10/2004

REMITTANCE PROCESSING ANALYST – AMERICAN FAMILY INSURANCE

EAST REGION REMITTANCE PROCESSING DEPT. – MADISON, WI.

In charge of department in Manager’s absence

Build Consistency within all regional Remittance Processing Departments

Contact Information Services with system problems

Serve as primary contact for other departments, Mortgage Companies, and agents

Collect and compile data for the monthly Balance Scorecard

Measure quality assurance and audits

EDUCATION

1991

LAFOLLETTE HIGH SCHOOL – MADISON, WI

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

CERIFICATIONS AND TRAINING

AMERICAN FAMILY INSURANCE EDUCATION DIVISION – MADISON, WI

Responsible Leadership

Leading Diverse Teams

Performance Management – Rewards and Recognition

Leadership and Alignment to the Strategic Plan

Developing Others

Diversity for Managers

New manager orientation Program

Leading with Emotional Intelligence

SKILLS

Knowledge of Word and Excel

Listening to others

Great Communication skills

Ability to stay on task

Able to meet deadlines

Prioritize work load

Contact this candidate