Customer Service Experience

CRYSTAL Howard

******.***********@*****.*** 704-***-**** Pageland, SC

https://linkedin.com/in/crystal-howard-975a5a117

SUMMARY

Dynamic professional with 7 years of experience seeking Customer Service role. Proven track record as Customer Experience Specialist at Teleperformance, excelling in call center operations and reservation bookings. Strong skills in customer service, leadership, and office management, complemented by expertise in Microsoft Office Suite and effective communication.

WORK EXPERIENCE

Monroe Home Medical (Rotech)

CST Dec 2025 - Present

• Perform office duties, including data entry and insurance verification, to support administrative functions.

• Manage delivery logistics to ensure timely and accurate distribution of medical supplies. Dedicated Security Piedmont Protective Services

Security Aug 2024 - Dec 2024

• Maintained a secure environment by monitoring and controlling access to premises, ensuring compliance with safety protocols, and responding promptly to security breaches or incidents. MUSC Medical University of South Carolina

Hospital Stocker Oct 2022 - Feb 2024

• Managed the inventory and replenishment of medical supplies and equipment throughout the hospital, ensuring all departments were adequately stocked to maintain efficient and uninterrupted patient care. Teleperformance (Extended Stay America) Remote

Customer Experience Specialist Jun 2021 - Jun 2022

• Managed customer inquiries and facilitated reservation bookings, ensuring efficient and effective communication with clients.

• Enhanced the customer experience by providing accurate information and resolving issues promptly, contributing to customer satisfaction and retention.

Legal Shield Remote

Independent Manager Jul 2020 - Apr 2022

• Managed recruitment efforts, successfully identifying and onboarding new team members to enhance organizational growth and operational efficiency.

• Developed and implemented effective recruitment strategies, contributing to a streamlined hiring process and improved candidate experience.

CVS Pharmacy Monroe, N.C

Shift Supervisor/Rx Sep 2016 - Jan 2020

• Ensured precise completion of administrative tasks and operated the point-of-sale system effectively.

• Provided excellent customer service and supported vendors with stocking and store maintenance.

• Supervised delivery operations and managed team members to ensure efficient store functions. EDUCATION

Alison (Online)

Certificate, Fundraising for Non-Profit

Jun 2020

Alison (Online)

Diploma, Human Resources

Jul 2020

Everest University

Associate in Science, Business Administration

Tampa, FL (Online)

Oct 2014

Monroe High School

Diploma, General Education

Monroe, NC

May 2003

SKILLS

Customer Service • Call Center • Leadership • Microsoft Word • Microsoft Team • PowerPoint • Excel • Advertising • Windows Applications • Human Resources • Microsoft Office • Microsoft Suite • Finance • Business Communications

• Office Management • Training and Coaching • Inventory • Avaya • Sentinel • Hotel Keys • Stocking • Sandwich Artist

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