Customer Service Call Center

Amanda Nissen

**********@*****.***

Marshall, MN 56258

Having Over 20 years experience in customer relations. I honed exceptional customer service and keen advice skills, ensuring high client satisfaction through effective communication and relationship building. My proactive approach and creative problem-solving significantly enhances the Great Clips experience, demonstrating a proven track record of success in a fast-paced environment.

Skills

Customer Service

Customer consultation

Relationship Building

Appointment scheduling

Conflict resolution skills

Styling advice

Detailed Orientated

Passion to learn

Computer literacy

Experience

Hairstylist

Great Clips

Marshall, MN

January 2005 - August 2024

Developed strong customer service skills by providing excellent client consultations.

Created an inviting atmosphere by engaging in friendly conversations with customers.

Effectively managed time

Established effective communication with customers.

Assisted other team members during busy periods or special events.

Utilized creative problem solving skills when dealing with difficult situations.

Educated clients on products they would benefit from, which led me to consistently hold the highest product percent, for Holtman Inc, a large franchise located in Colorado.

Virtual Assistant

Upwork 2020-2022

Made phone calls for an Insurance Agent, confirming appointments

Completed Research for various things, and reported findings on a spreadsheet

Did some writing projects, product descriptions as well as reviews

Various odd writing and calling gigs

Self Employed, Booth Renter

Littleton, CO 2012

Created invoices

Did all my own scheduling

Used Square platform

Kept inventory current, for ordering purposes

AON Outbound Sales Representative

Golden CO. 2005-2006

Customer Service

Calling to sell extended warranties on John Deere products the customer already purchased.

Educating customers on the benefits of extended warranties

Education

Associates in Communication

RedRocks Community College

Jan 2009

Cosmetology Degree

Artistic Beauty College

Jan 2005

References

Ponnie Brooks

Denna Quick

Contact this candidate