Customer Service Sales Support
Resume:
James Awada
Bloomington, MN *****
*************@***********.***
Professional Summary
Detail-oriented hospitality professional with 15+ years of experience in customer service and restaurant management. Proven track record in leadership roles, including managing teams and training staff to enhance service quality. Skilled in event management, sales support, and effective communication, with a strong focus on customer satisfaction and operational efficiency. Recognized for attention to detail and commitment to excellence in fast-paced environments. Authorized to work in the US for any employer
Work Experience
Server
Wahlburgers, Mall of America-Bloomington, MN
June 2023 to Present
Received more positive online reviews than any other coworker every single month I was employed there. Consistetly gave patrons a memorable experience when they dined at Wahlburgers. Host, Server, Shift Leader
Denny's Restaurant-Bloomington, MN
June 2022 to May 2023
Asigned shift leader for both the AM and PM shifts. Performed opening and closing managerial tasks which included cash handling, maintaining the successful operation of POS system and running of daily sales and inventory reports Server, Bartender, Prep Cook, Dishwasher
Hilton Garden Inn Minneapolis Airport MOA-Bloomington, MN December 2021 to February 2023
Anything Food & beverage dept., I do!
Humble, on time, hard worker.
Lots of experience in customer service/hospitality. " People person"! Promotional Products Sales, Event Staff/Security
Self Employed/Awada Brothers LLC. 10 years+ attention to detail and punctuality is a must.-Eagan, MN May 2008 to March 2020
Promotional product contract sales with Halo Branded Solutions, Newton Mfg, and independently. Event staff, security, and fan experience coordinator for major venues working many concerts, festivals, sporting events, college/universities, theaters, and the Minnesota State Fairgrounds. Dispatcher/Customer Service Representative
Grosslein Beverages-Anoka, MN
April 1995 to August 2008
Manage all delivery personnel
Hiring, training
Safety initiative and compliance coordinator
Sales support and customer service
Answer phones, create monthly deal and promotion sheets, order entry, invoicing, and intake of delivery routes, handle money, daily route tie-outs
Make banners, signage, and point of sale/display merchandising Bartender/Server
Medina Entertainment Center-Medina, MN
November 2006 to April 2008
Manager/Bartender/Server
Awada's Bar and Restaurant-Saint Paul, MN
July 1979 to April 2005
Education
Speech Communication (B.A)
University of Minnesota-Twin Cities-Minneapolis, MN September 1980 to June 1985
Skills
• Cash handling
• Outside Sales
• Leadership
• Merchandising
• POS
• Events management
• Business development
• Communication skills
• Bartending
• Math
• Computer literacy
• Restaurant experience
• Security
• Salesforce
• Account Management
• Outside sales
• Purchasing
• Microsoft Office
• Customer service
• Upselling
• Office experience
• Restaurant Management
• Time management
• Hotel experience
• Cold Calling
• Recruiting
• Busser
• Supervising experience
• Cash register
• Retail sales
• Negotiation
• Kitchen Experience
• CRM Software
• Inside Sales
• Sales
• Serving
• Sales management
• Account management
• Hospitality
• Cooking
• Sales Management
• Microsoft Outlook
• Guest services
• Order entry
• Order Entry
• Cold calling
• CRM software
• Business Development
• Pricing
• Inside sales
• Microsoft Excel
• Procurement
• Sales Support
Certifications and Licenses
Driver's License
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