Sales Agent Customer Service
Resume:
MICHAEL J. SOLER
**** **** ** ***********, ** ***42
*************@*****.***
OBJECTIVE
To obtain a position that will allow me to succeed to my potential and increase my base knowledge and skills.
EXPERIENCE
Geico – Lakeland, Florida
July 2024-Current
Sales Agent
In bound auto sales and renter’s insurance – licensed
Project leads
Calibrations
Customer Service
Freelance Business Owner / Retail Agent – Brandon/Zephyrhills, Florida
March 2020- Current
Selling products on eBay, livestream platform via Whatnot App and Dripshop.live App
Making all purchases for products for restock including negotiations and bargaining
Business related finances
Social Media/Public Relations and advertising
Progressive- Riverview, Florida
Aug2019- July 2020
Sales agent
Coverage presentations
Payments
Write book of business
Licensed can sell auto and home policies (Property and Casualty)
Looked at billing and solve billing questions in a timely manner
Humana- Tampa, Florida
July 2016- Aug 2019
CSR III
Answering client inquires
Coverage explanations
Billing & payment services
Claims assistance
Needs analysis
Train new reps
Convergys- Tampa, Florida
September 2015 – July 2016
CSR for AT&T and H&R Block
Answered customer inquiries
Up sold applicable bundles/services
Provided IT support for the online database
Provided billing arrangements
Provided trouble shooting
CERTIFICATIONS / EDUCATION
0215 – LIFE INCL VAR ANNUITY & HEALTH – current License # W593060
2044 – PERSONAL LINES AGENT – current
Hillsborough Community College – Brandon, Florida
January 2009 – April 2010
Seeking AA Degree in Liberal Arts
JOB CORPS – Homestead, Florida
July 2007 – August 2008
Computer Repair Certificate & A+ Certificate
Brandon High School – Brandon, Florida
September 2005 – May 2007
Diploma
REFERENCES
Crystal Bostrom 602-***-****
Haley Neese 352-***-****
Keira Hellwig 813-***-****
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