Administrative Assistant Customer Service

Twyla D. Shephard

**** * ******** ******, *******, IL 60620 • 773-***-**** • *************@*****.***

Professional Summary

Dedicated and motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals and consistently achieved record-high customer satisfaction rankings. Personable and professional communicator.

Education

Associate of Science: Business Administration, Expected in 12/2019

MacCormac College - Chicago, IL

Work History

Property Manager/Administrative Assistant/Office Support, 09/2012 to Current

East Lake Management – Chicago, IL

Assist resident/families in rental application process and ensure completeness.

Complete third-party verifications.

Conduct lease signing process with residents /families.

Coordinate and complete yearly recertification process.

Provide Administrator with ongoing reports.

Conduct facility tours for prospective residents, family and visitors.

Process application using Onesite system.

Manage the upkeep of the buildings ensuring that the property is always clean and presentable.

Correspond with outside contractors.

Inspect units monthly as needed for re-certifications.

Process and submitted all monies collected from tenants.

Screen future tenants for housing using a waitlist from previous advertising.

Receive and monitor after hour emergency calls including weekends.

Process all five-day notices, maintained tenant ledgers and sent weekly reports to the Oversite Manager.

Usage of Yardi system.

Secretary/ File Clerk/Case Aide, 12/2003 to 02/2012

Beatrice Caffrey Youth Service – Chicago, IL

Oversaw front office operations and provide impeccable customer service

Assisted guests

Directed participant to case manager or crisis worker

Transported clients to and from the office for home visits.

Maintained inventory of supplies and safety needs.

Reviewed and purged files

Assisted Board members by composing letters and memos to staff and sponsors.

Distributed staff and participant allotted checks.

Volunteer, 05/2011 to 08/2011

Beatrice Caffrey Youth Service Transit – Chicago, IL

Skills

Customer Service

Property Management

Leasing

Advertising

Case manager

Customer satisfaction

Customer Service

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